Rail Replacement Coordinator

First Group; United Kingdom; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A major transport service provider is seeking a Rail Replacement Coordinator to supervise rail replacement operations and ensure customer safety. You'll work flexible shifts, primarily at weekends, engaging with drivers and maintaining excellent standards of service. The ideal candidate will thrive under pressure, manage passenger needs effectively, and enjoy working as part of a team. This physically demanding role requires access to transportation and the ability to work in various weather conditions.

Qualifications

• Experience in the transport industry is desirable but not essential.
• Commitment to providing an excellent standard of customer service.
• Confident in engaging drivers on regulations.

Responsibilities

• Supervise and coordinate rail replacement bus operations.
• Ensure the safety of passengers and staff.
• Provide assistance and information to passengers.

Skills

Customer service

Communication

Teamwork

Problem-solving

Job description

Rail Replacement Coordinator (operational,field-based, customer service role)

Salary: £14.89 per hour

Hours: variety of shift times, including early mornings, evenings, late nights, and weekends on an annualised 10hrs minimum contract - this is a casual contract.

Location: covering Clapham – Basingstoke - Surbiton - Winchester areas.

About the role

As a RailReplacement Coordinator, you'll be the face of First Travel Solutions. You will be responsible for supervising and coordinating the safe and timely operation of our rail replacement bus, events and coach services, including ensuring the safety of our passengers, your colleagues, the public and yourself! You will also provide assistance and information to passengers and consistently demonstrate excellent customer service skills along with maintaining high standards in data collection via our coordination portal and helping FTS in maintaining high vehicle standards and regulations auditing.

If you have a passion for transport and customer service, you're happy to work weekends and you would like to work flexiblehours at a competitive rate of pay, then we'd like to hear from you.

You would beworking on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends, they are offered as and when we have rail replacement operations running, giving you a variety of shifts times, locations and working hours that suit you. For this reason, our Coordinators come from all walks of life, and many choose to work for us due to the flexibility and variety we can offer.

Our Coordination staff are great ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance great customer care with the highest safety standards at all times.

What are we looking for?

• Experience of working in the transport industry is desirable but not essential.
• You'll be committed to providing a consistently excellent standard of customer service.
• Confident in engaging our drivers on regulations and adherence to PSVAR/PSVAIR.
• A great communicator who is enthusiastic and approachable.
• Patient, reliable and calm when working under pressure.
• Confident working as a team and independently and using your own initiative.
• The flexibility to work a variety of shift times, including early mornings, evenings, late nights, and weekends.

PLEASE NOTE: This is a safety critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located 10 miles from one of the key stations.