Strategy Manager - Service Transformation

American Express Global Business Travel; Greater London; On-site; GBP 70,000 - GBP 90,000; Full time

Job summary

A global travel management company is seeking a Strategy Manager for Service Transformation in London, United Kingdom. This role involves partnering with key stakeholders to optimize business performance through strategic analysis and implementation of changes. Ideal candidates will possess strong analytical skills, financial acumen, and the ability to influence without direct authority. This position offers flexible benefits, travel perks, and opportunities for skill development in a collaborative environment.

Benefits

Health and welfare insurance

Retirement programs

Parental leave

Flexible benefits

Access to leadership courses

Qualifications

• Intellectually curious self-starter motivated by complex problem solving.
• Strong attention to detail with an analytical and innovative mindset.
• Confident in building relationships and influencing stakeholders.

Responsibilities

• Partner with key stakeholders to improve organizational effectiveness.
• Conduct in-depth analyses to identify pain points and inefficiencies.
• Build business cases to support stakeholder buy-in for changes.

Skills

Analytical skills

Problem solving

Communication

Relationship building

Attention to detail

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.The Commercial Strategy and Planning team within Amex GBT has the mission of creating value for the enterprise by identifying opportunities and implementing solutions to increase organisational effectiveness and efficiency through complex problem solving, cross-functional change efforts, end-to-end process transformation and strategic integration or divestitures. The Strategy Manager, Service Transformation is a key role on the team and a change agent for the organisation, who owns the development of the strategic transformation pipeline and the delivery of solutions maximising growth and improving business performance.**What You´ll Do**:* Partner with key stakeholders, process and business owners, and conduct in-depth analyses, including internal/external benchmarks, to identify pain points, inefficiencies, opportunities for improvement* Perform point of departure diligence to define problems precisely and formulate hypotheses as to possible solutions* Study external landscape and leverage needs-based assessment to design optimal point of arrival constructs for Amex GBT* Build business cases to support secure stakeholder buy-in and executive sign off to drive proposed change agenda* Contribute to prioritization of focus areas, defining implementation roadmap, mobilising resources and leading cross-functional initiatives* Support communication, change management, adoption support and sustainability* Act as expert/internal consultant to business owners/ELT to inform and shape the Amex GBT transformation journey**What We´re Looking For:*** Intellectually curious self-starter motivated by the challenge of complex problem solving* An analytical, innovative and creative mindset with strong attention to detail* Aptitude to grasp new concepts quickly, process large quantities of data and make relevant connections to business implications* Process discipline* Financial acumen* Ability to build relationships and influence without direct authority* Effective communicator able to craft clear and compelling story for diverse audiences* Proven record of managing competing priorities to deliver results in complex, multi-stakeholder matrixed environment* A team player and enterprise thinker* High degree of emotional intelligence* Confidence and maturity to partner effectively across the organisation and challenge the status quo**Location**London, United Kingdom**The #TeamGBT Experience**Work and life: Find your happy medium at Amex GBT.* **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.* **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.* **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.* **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.* And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the .If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!