Membership Experience Host

Everlastfitnessclubs; Barnsley; On-site; GBP 20,000 - GBP 24,000; Full time

Job summary

A leading fitness company in Barnsley is looking for a Host to enhance the member experience. Your responsibilities will include welcoming guests and supporting membership sales while ensuring a clean and engaging environment. You'll handle administrative duties and work closely with the team to promote fitness initiatives. Ideal candidates are outgoing and passionate about fitness and customer service. You will enjoy perks such as a free gym membership and training opportunities.

Benefits

Free gym membership

20% discount across all Frasers Group brands

Monthly performance awards

Training and development opportunities

Qualifications

• Outgoing and passionate about delivering great customer experiences.
• Confident in using club systems and handling administrative tasks.
• Ability to work varied shifts and perform key holder duties.

Responsibilities

• Welcome members and guests, ensuring positive interactions.
• Support membership sales and retention with excellent service.
• Maintain cleanliness and hygiene standards throughout the club.

Skills

Customer service

Sales focus

Administration skills

Adaptability

Interest in fitness

Job description

Company Description

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As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member‑facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

What You’ll Be Doing

• Welcoming members and guests and ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in‑club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives. നേ
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

• Outgoing, positive, and passionate about delivering great customer experiences.
• Confident in administration and able to handle day‑to‑day club systems.
• Sales‑focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Why Join Us?

We offer more than just a job – at Everlast Gyms, you’ll be part of a fearless team with opportunities to grow across the wider Frasers Group.

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualifiedмотров).
• Training and development opportunities to grow your career.

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the resultsBent.
• Be relevant – to our people, our partners, and the planet.