Membership Experience Host

Fraser’s Group; Sunderland; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A leading fitness company in Sunderland seeks a motivated individual to join the team. The role involves maximizing member experiences, supporting sales, and maintaining club hygiene. An outgoing personality and a passion for fitness are essential. The position requires flexibility with shifts, including early mornings and late evenings. If you’re driven and ambitious, this opportunity offers growth and great benefits including gym membership and competitive perks.

Benefits

20% discount across all facias

Free Gym membership

Monthly double salary for champions

Qualifications

• Must have a positive mindset and be passionate about fitness.
• Willingness to learn and take on additional responsibilities.
• Competence in handling customer inquiries and complaints.

Responsibilities

• Maximize member and guest experience in the club.
• Support sales and retention through excellent customer service.
• Drive secondary spend KPI targets.
• Maintain cleanliness and hygiene standards in the club.

Skills

Outgoing personality

Customer service

Fitness knowledge

Administrative skills

Target-focused

Flexible with shifts

Job description

In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.

Elevation is a part of our core, matching with great company benefits to mention a few:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

• To maximise every member and guest’s experience in our club.
• To support the sales and retention of memberships through excellent customer service.
• To contribute with the cleaning and hygiene standards of the club as and when required.
• To be a competent key holder of the club, covering shifts as and when required
• To have a good understanding of the membership software system.
• Ensure you are always up to date with current Fitness Challenges, Class descriptions and gym floor focus and take part in these.
• Support the Fitness Manager with Gym Floor
• Ensure that you have experienced the products and services on offer.
• Ensure the cleanliness of the Facilities are always above expectation by taking an active role in the upkeep of the club, with support from the full team.
• To drive the secondary, spend KPI targets.
• To competently deal with every member complaint you experience, and ensure the relevant manager is made aware.

Qualifications

Need to be:

• Of an outgoing personality, with a positive mindset
• Competent with all administrative duties.
• Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
• Willing and able to participate in learning and development opportunities, to progress both your competencies and career.
• Able to drop into operational key holder duties as and when the business requires.
• Passionate about fitness, administration and customer service
• Flexible – to work shifts to suit the needs of the business, and to take on additional duties where required to support your team members.
• Target focussed – to support the club with sales and retention towards achieving success for the business.

Additional Information

Want to know see more of the great things our brand does please visit our LinkedIn pagehere .

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits- Think fast, think fearlessly and take the team with you
• Own itand back yourself- own the basics, own your role and own the results
• Be relevant -Relevantto our people, our partners and the planet

Contract is 40 hours per week over 5 days
Availability for 5:30am starts and/or 10:30pm finishes required in-line with gym opening hours / includes some weekend work. Shift rotation is typically 1 week of open shifts, 1 week of close shifts