Scheduling & Logistics Co-ordinator

HSL Compliance Limited.; Ross-on-Wye; On-site; GBP 23,000 - GBP 28,000; Full time

Job summary

A UK compliance specialist is seeking a Scheduling & Logistics Co-ordinator in Ross-on-Wye to manage job bookings, facilitate client communications, and support operational tasks. Ideal candidates will possess strong organizational skills, customer service experience, and geographical knowledge of the UK. The company offers a full-time role with benefits including annual leave, pension scheme, and discounts with retailers, providing opportunities for stability and career progression.

Benefits

25 days annual leave + bank holidays

Company pension scheme

Free eye test every 2 years

Access to wellbeing support

Retail discounts

Onsite parking

Qualifications

• Confident phone manner and interpersonal skills.
• Prior experience in scheduling or similar roles.
• Ability to work both independently and in a team.

Responsibilities

• Assist with booking and confirmation of jobs.
• Communicate with clients via telephone and email.
• Process jobs and follow up on queries.
• Support Logistics Manager in commercial tasks.

Skills

Customer service

Organizational skills

Geographical knowledge of the UK

MS Office proficiency

Communication skills

Problem-solving skills

Job description

Scheduling & Logistics Co-ordinator

Location: Ross on Wye
Hours: 40 hours per week
Contract Type: Full-time,Permanent
Salary: Up to £27,500 (experience depending)

Start Your Career with HSL Compliance

Reporting to Logistics Manager, the Scheduling and Logistics Co-ordinator role is to ensure that the operational requirements of our clients are carried out whilst maximizing the company’s commercial objectives and achieving complete customer satisfaction

What You’ll Do

• Assist with the booking and confirmation of jobs
• Communicating with clients predominant via telephone and also email
• All tasks are to be added to the system in a timely manner
• Provide support for the Logistics Manager in relation to commercial administration of the business
• Process jobs and follow up any questions or queries with the clients
• Liaise with the field regarding logistical or onsite queries – should there be problems finding location or gaining access
• Liaise with the field to make sure that reports are returned to the office within the client agreement
• Monitor urgent surveys being processed
• Log all non-conformities and complaint information onto the computer
• Assist the Logistics Manager with producing information for the manager
• Adhere to policies and procedures relating to health and safety and quality management
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility

Key contacts

• Regional Planning Lead
• Regional Supervisors & Account Managers

What We’re Looking For

• Confident phone manner and customer service
• Working as part of a team and on your own initiative
• Prior experience in scheduling works/ managing diaries or similar desirable
• Confident telephone manner
• A good geographical knowledge of the UK
• Good IT skills including MS Office
• Excellent communication skills (internal and external customers) and be personable to build relationships
• Confident in the use of the internet to source accommodation and transport
• Exceptional organisational skills
• An eye for detail
• Ability to work as part of a team but also independently when neededGood problem solving skills

Why Work for HSL?

• 25 days annual leave + bank holidays
• Company pension scheme & sick pay scheme
• Free eye test every 2 years
• Access to Kinhub (wellbeing & financial support)
• Discounts with hundreds of retailers via Reward Gateway
• Onsite Parking

About Us

HSL Compliance is one of the UK’s leading compliance specialists, helping organisations keep people safe. We work with local authorities, housing associations, and businesses across the country, providing water safety, fire safety and other essential compliance services.

Our people are at the heart of what we do. We support our employees to grow, succeed, and enjoy a secure future with us.

Ready to Apply?

If you’re reliable, motivated, and looking for a role with variety, stability and progression, we’d love to hear from you.

👉 Apply online today with your latest CV.