AI Solutions Architect

Fifth Dimension AI Ltd; Greater London; On-site; GBP 125,000 - GBP 150,000; Full time

Job summary

A leading AI automation firm in London seeks a Solutions Architect to manage technical relationships with enterprise customers. The role involves leading discovery sessions, building workflows with AI tools, ensuring deliverables meet quality standards, and creating adoption playbooks. Ideal candidates will have experience managing complex customer relationships within a SaaS environment and possess strong project management skills. The company promotes innovation and offers competitive benefits including unlimited leave and enhanced parental support.

Benefits

Enhanced pension contributions

Unlimited annual leave

£100 monthly wellbeing budget

£1,000 annual training budget

Electric car scheme

Qualifications

• Experience as a Technical Account Manager, Solutions Architect, or Senior Customer Engineer at an enterprise SaaS company.
• Track record managing complex customer relationships simultaneously.
• Exceptional AI/prompting ability in work.
• Technical depth to build solutions and make quality judgements.
• Comfort being the primary technical face to customer executives.

Responsibilities

• Lead customer discovery sessions to decompose business processes into technical requirements.
• Build skill packs, workflows, and platform extensions using AI tools.
• Quality assure all deliverables before customer handover.
• Create adoption playbooks for customer training.

Skills

Technical Account Management

Customer Relationship Management

Project Management

AI Tools Expertise

Technical Communication

Job description

Join our London team as the technical architect behind how billion-dollar real estate firms adopt AI.

A week in the life of our London Solutions Architect

Monday: Deep in a discovery session with a leading UK real estate investor. They want to automate their entire lease abstraction process. You’re mapping their workflow, identifying edge cases, and scoping what’s achievable.

Tuesday: Building. You’re creating a skill pack for a UK-listed REIT’s rent roll analysis, testing against their sample documents, iterating on prompts until the output is bulletproof.

Wednesday: QA session on a skill the team built. You’re reviewing outputs against gold data, documenting edge cases, preparing the adoption playbook before customer handover.

Thursday: Training session with our CSM team. Walking them through the skill pack you delivered, answering questions, watching them run it independently.

Friday: Product feedback day. You’re writing up insights from the week’s customer interactions, drafting a feature request with clear ROI. Engineering shipped a feature, you’re testing it before customers see it.

This is solutions architecture at Fifth Dimension. You own the technical relationship. Customers trust you. Product listens to you. Revenue depends on you.

About us

Fifth Dimension is bringing the magic of AI automation to document-heavy industries 🌈. Today we work with leading real estate businesses in the UK and US, automating complex workflows, extracting valuable insights from documents, and empowering professionals to focus on high-impact work. Our AI workspace transforms how large investment managers handle leases, development documents, and investment decisions.

We’re an international startup based in London and New York, backed by Tier 1 American and European investors. Our founders, Johnny Morris and Dr. Kate Jarvis, bring a powerful blend of expertise: Johnny has 18+ years applying data and analytics to real estate, while Kate holds a Stanford PhD and 12 years of executive experience across Silicon Valley and London startups.

At Fifth Dimension, we’re demanding yet encouraging, valuing experimentation and thoughtful challenge. Our company values — Own It, Ship It, and Don’t Be Boring — drive us to deliver exceptional results whilst fostering a culture of innovation and continuous improvement.

What you’ll do

As our Solutions Architect in London, you’ll own the technical relationship for our enterprise customers in the UK.

Day to day, you will:

• Lead customer discovery sessions to decompose business processes into technical requirements

• Build skill packs, workflows, and platform extensions using our AI tools

• Quality assure all deliverables before customer handover

• Create adoption playbooks to train customers to self-sufficiency

• Translate new features into customer value, design skills that maximize adoption

• Be the voice of customers to Product and Engineering — write feature requests with clear ROI, advocate for customer needs, influence roadmap priorities

• Support pre-sales with technical input when needed (not primary focus)

What we’re looking for

You’ve owned complex enterprise relationships at a SaaS company. You know how to balance multiple demanding customers, keep implementations on track, and maintain technical credibility with both users and executives. You understand that success means customers becoming self-sufficient, not staying dependent on you.

You bring:

• Experience as a Technical Account Manager, Solutions Architect, or Senior Customer Engineer at an enterprise SaaS company

• Track record managing complex customer relationships simultaneously with strong project management discipline

• Exceptional AI/prompting ability — you use AI tools extensively in your work, not just casually

• Technical depth to build solutions, advocate for feature changes, and make quality judgements

• Comfort being the primary technical face to customer executives

• Ability to make technical trade-off decisions without constant escalation

• Experience translating between customer needs and product requirements

Bonus points if you have:

• Real estate, financial services, or legal industry knowledge

• Experience at a high-growth startup where you wore multiple hats

• Previous experience working closely with C-suite executives

• Comfort working across US/international teams and time zones

What we offer

We’re building something extraordinary — and we want extraordinary people. Our benefits package goes beyond the standard startup offering, from tailored support for life’s challenges (IVF, gender-affirming care, ADHD diagnosis, and more) to meaningful parental leave.

• Competitive compensation and meaningful equity (standard vesting schedule) 📈

• Enhanced pension contributions (5%)

• Unlimited annual leave

• £100 monthly wellbeing budget

• £1,000 annual training budget

• Electric car scheme (salary sacrifice)

Tailored support for exceptional challenges, which may include contributions to:

• Gender-affirming care

• Private specialists and diagnostic scans

• ADHD / Autism diagnosis

• IVF

• Therapy

Enhanced parental leave

• 14 weeks full pay for primary caregiver (followed by statutory pay)

• 6 weeks full pay for secondary caregiver