Manager Client Services

Applied Intuition Inc.; Greater London; On-site; GBP 65,000 - GBP 85,000; Full time

Job summary

A leading marketing technology company based in London is seeking a Manager of Client Services to lead a high-performing team focused on account retention and client success. The successful candidate will foster a culture of excellence while overseeing major client initiatives and developing key relationships. Candidates should have extensive media experience, strong programmatic knowledge, and the ability to manage and inspire teams. The company offers competitive compensation and comprehensive benefits, promoting a diverse and inclusive work environment.

Benefits

Highly competitive salary

401K/Pension Savings

Paid time off packages

Health benefits from day one

Work from home reimbursements

Commitment to personal development

Qualifications

• 3+ years of experience managing a team.
• 5+ years of experience in account management in the programmatic space.
• Strong ability to inspire and energize teams.

Responsibilities

• Lead a team of Account Managers focusing on account retention.
• Track and monitor quarterly revenue targets.
• Oversee major client initiatives and build strong customer relationships.

Skills

Extensive media experience

Real Time Bidding/programmatic expertise

Team management ability

Data-driven decision making

Proactive problem-solving

Communication skills

Job description

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.

StackAdapt is hiring a, London based, Manager of Client Services (MCS) within the revenue organization. Reporting to the Director of Client Services, the MCS will lead a high-performing team of Account Managers with a focus on driving account retention, uncovering growth opportunities, and delivering industry-leading customer service. This role is centered on building a team culture rooted in commercial excellence, while also overseeing major client initiatives and developing strong relationships with key customers as a senior strategic partner.

What you\'ll be doing

• The MCS will lead a team of Account Managers (AMs) ensuring alignment with company objectives and fostering a collaborative environment focused on account retention, revenue expansion, and proactive growth strategies
• Track, monitor, and evaluate quarterly revenue targets given to each AM on the team, where account retention and growth are the main objectives
• Coach the AMs to make strategic plans to achieve objectives and capitalize on opportunities within their portfolios, while providing proactive help with the team’s largest and high-potential accounts. Reinforce a commercial mindset within the team, ensuring AMs are empowered to own the full client lifecycle, from onboarding through renewal and expansion
• Lead hiring, onboarding, and performance-planning efforts to build a high-performing, client-first team culture, ensuring each team member has an individualised growth plan
• Identify opportunities to increase efficiency within the team, such as the development of tools, procedures or processes, or team education
• Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant
• Take a proactive approach working with Agencies and Brands in planning and scaling the business to achieve high growth plans and optimal performance
• Provide in-depth client consultation on StackAdapt DSP, including campaign setup, performance insights, optimization strategies, and new growth opportunities to meet KPIs
• Help own the client support structure and portfolio product needs, along with translating the needs of our clients to inform our product strategy
• In-person and virtual meetings, presentations, Quarterly Business Reviews and training/education
• Department leads representing the Client Service team\'s best interests, sharing feedback and providing ideas to bring solutions to any relevant issues
• Travel as necessary

What you\'ll bring to the table

• Extensive media experience and programmatic knowledge
• Real Time Bidding/programmatic expertise (DSP, Ad Network)
• 3+ years of experience managing a team
• Willingness to lead from the front, with a proven ability to inspire and energize teams
• Established track record of overcoming challenges, driving solutions, and making data-driven decisions
• Foster a culture of trust, transparency, collaboration, and accountability
• 5+ years of experience in account management, planning, and execution in the programmatic space
• Proactive and creative problem-solver with the ability to work in a growing and fast-paced environment
• Detail and process-oriented thinker with superior organizational and time management skills
• Proven success in managing client relationshi ps and assisting in growing revenue. You have a track record of retaining and growing accounts by understanding client needs, delivering measurable results, and leading teams with a growth-focused mindset.
• The ability to grasp and communicate technical concepts and platform-based knowledge
• Ability to drive cross functional collaboration and demonstrate contribution and adoption of the solutions you design
• Strong interpersonal, verbal and written communication skills
• Familiarity with the latest digital advertising trends and ideas
• Huge bonus if you\'ve used StackAdapt!

StackAdapter\'s Enjoy

• Highly competitive salary
• Retirement/ 401K/ Pension Savings globally
• Competitive Paid time off packages including birthday\'s off
• Access to a comprehensive mental health care program
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, books etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave program
• A friendly, welcoming, and supportive culture
• Our social and team events

StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with, you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.

We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.

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