Team Leader

Fenwick; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading department store group in the UK seeks a Team Leader for its Manager Academy 2026 program. This role emphasizes team success, coaching, and customer experience. Candidates should be ambitious and possess effective communication skills, with supervisory experience preferred. Benefits include a competitive salary at £14.76 per hour after training, generous annual leave, and a supportive work environment. If you're looking to advance your retail management career, apply today!

Benefits

25% Colleague Discount

28 days annual leave increasing to 33

Birthday day off

24/7 online GP and mental health support

Pension scheme

Qualifications

• Desire to build a career in retail.
• Supervisory or management experience desired but not essential.
• Ability to work well with diverse teams.

Responsibilities

• Drive the success of your team as a First Line Manager.
• Support and develop your team of Sales Advisors.
• Engage and inspire team members for excellent customer experiences.

Skills

Ambitious people

Ability to coach high-performing teams

Effective communication

Warm and welcoming demeanor

Job description

Overview

We are excited to announce we have an opportunity to join our Manager Academy 2026 as a Team Leader in our Brent Cross store. Our Manager Academy is a development programme designed for people like you - looking to take their first step in managing people or accelerate their retail management career!

Responsibilities

As a Team Leader you will be seen as a First Line Manager, driving the success of your team and working shoulder to shoulder with your sales manager. You will support and develop your team of Sales Advisors, be accountable for their success, coach, develop and engage your team, embed product knowledge, and inspire them to deliver an unrivalled customer experience that you role model through leading an inclusive working environment.

On completion of the 3 month Manager Academy, the rate of pay for this role will increase to £14.76 per hour.

Manager Academy details

• Bite-Sized Blended Learning
• Graduation Ceremony
• Career Growth
• Passionate Colleagues to Support You

What you will receive

• 25% Colleague Discount (across most areas)
• 28 days annual leave (including bank holidays) increasing by 1 day each year to a maximum of 33 days (pro rata for part time colleagues)
• Birthday day - 1 additional day off in the month of your birthday
• WeCare a 24/7 online GP, mental health support service, get fit programme and more.
• ‘Perks*’ - a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities.
• Pension scheme

What we are looking for in a candidate

• Ambitious people with a desire to build a career in retail
• People who love working with and coaching high performing teams
• Supervisory or management experience (desirable but not essential)
• Effective communicators in both verbal and written mediums
• Warm, welcoming, and vibrant when building professional relationships with colleagues and customers

About Fenwick

Fenwick is the UK’s largest family-owned department store group with a rich heritage and history that has shaped who we are today. We are on an exciting journey of investment, looking towards a future that is every bit as bold and brilliant as what has gone before.

We work collaboratively and our 2,000 strong workforce spans across our stores, our support functions including Digital, Buying & Merchandising, IT, Finance, People and Customer Service teams plus our valued restaurants and distribution centres and we are always on the lookout for talent to join our ever-growing family to exceed our customers' expectations.