Assistant Lettings Manager / Valuer

Thornley Groves Ltd; Manchester; On-site; GBP 36,000 - GBP 40,000; Full time

Job summary

A leading estate agency in Manchester seeks an Assistant Lettings Manager/Valuer to join their dynamic team. The role offers a full-time position with a realistic OTE of £36,000 - £40,000. You will generate business through proactive outreach, conduct market appraisals, and lead the Lettings team. Strong communication, negotiation skills, and residential lettings experience are essential. Benefits include competitive pay, professional development support, and a commitment to diversity and inclusion.

Benefits

Discounts at over 900 retailers

Free Employee Assistance Programme

Smart Tech Scheme

Cycle2Work Scheme

Pension plan

Professional development funding

Company socials

Qualifications

• Experience in residential lettings or sales, ideally in a high-volume environment.
• Proven business development and landlord acquisition skills.
• Strong interpersonal skills with leadership capability.

Responsibilities

• Generate new business through proactive outreach and landlord engagement.
• Conduct market appraisals and convert valuation opportunities.
• Drive revenue through effective negotiation and decision making.
• Support the Head of City Lettings with departmental performance.

Skills

Residential lettings experience

Business development skills

Strong communication skills

Negotiation ability

KPI focus

CRM system proficiency

Leadership capability

Collaborative approach

Job description

Welcome to Thornley Groves, where property is done personally. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 170 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Assistant Lettings Manager/Valuer. This is a full-time, permanent position located at our City Centre branch with a realistic OTE range of £36,000 - £40,000.

Key Responsibilities

• Generate new business through proactive outreach, landlord engagement and portfolio growth activity.
• Conduct market appraisals, pitch our services confidently and convert valuation opportunities into instructions.
• Drive revenue through effective fee negotiation, confident objection handling and strong commercial decision making.
• Support the Head of City Lettings with day to day departmental performance and act as senior cover when required.
• Lead by example in maintaining service standards, compliance expectations and operational discipline across the team.
• Build strong relationships with landlords, tenants and key third party partners to support service delivery.
• Monitor team KPI’s and contribute to department targets, lettings performance metrics and income goals.
• Support and coach Lettings team members to strengthen capability and drive high performance across the department.
• Ensure accurate use of CRM platforms, online booking systems and marketing portals.
• Produce reports, track performance data and support operational decision making.
• Bring new properties to market with accurate pricing, compliant documentation and high quality marketing standards.
• Update landlords proactively with viewing feedback and recommend pricing adjustments where appropriate.

Skills and Experience

• Experience in residential lettings or sales, ideally in a high‑volume environment.
• Proven business development and landlord acquisition skills.
• Strong communication, negotiation, and influencing ability.
• Target‑driven with solid commercial awareness and KPI focus.
• Confident using CRM systems and managing multiple priorities independently.
• Strong interpersonal skills with leadership capability and a collaborative approach.

Benefits

At Thornley Groves, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDLife. Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Thornley Groves, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Full training will be given to ensure you are fully conversant with regulations surrounding lettings.

Join us and experience a workplace that truly values you. Apply today!