Charity Operations & People Support Specialist

Alder Hey Charity; Liverpool; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A children's health charity based in Liverpool is seeking an Operations Coordinator to enhance donor engagement and support fundraising efforts. This role involves a range of administrative tasks, excellent customer care, and database management, playing a key part in the charity's operational success. Applicants should possess strong communication skills, a background in charity work, and the ability to thrive in a fast-paced environment. A commitment to the charity's values is essential.

Benefits

Four-day work week policy

Supportive team environment

Qualifications

• Proven ability to handle multiple tasks efficiently.
• Experience in cash handling and audit protocols.
• Familiarity with online sales platforms like Shopify.

Responsibilities

• Manage day-to-day administrative tasks.
• Provide excellent customer care and donor stewardship.
• Coordinate donation processing and adhere to audit requirements.

Skills

Customer relations

Administrative support

Communication skills

Data protection understanding

Team collaboration

Education

Experience in charity work

HR experience or qualifications

Experience with CRM systems

Job description

A children's health charity based in Liverpool is seeking an Operations Coordinator to enhance donor engagement and support fundraising efforts. This role involves a range of administrative tasks, excellent customer care, and database management, playing a key part in the charity's operational success. Applicants should possess strong communication skills, a background in charity work, and the ability to thrive in a fast-paced environment. A commitment to the charity's values is essential.