Hybrid Business Analyst — FSBU Collections & Recoveries

Santander Consumer AG; Redhill; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading financial services provider is seeking a Business Analyst based in Redhill. This hybrid role focuses on supporting process optimization initiatives within the Financial Support Business Unit. Candidates should have proven experience in business analysis within regulated environments, alongside strong analytical skills, stakeholder engagement, and the ability to manage multiple priorities. The successful candidate will work closely with operations and technology to enhance systems and processes, ensuring effective implementation of changes while adhering to consumer protection standards. Competitive salary and benefits are offered.

Benefits

Competitive salary dependent on experience

27 days holiday and bank holidays

Annual bonus based on performance

Private medical cover

£500 flexible benefit allowance

Generous pension contributions

Employee assistance programme

Sharesave scheme

Gym passes at reduced rates

Qualifications

• Proven experience in a business analyst role within a regulated financial services environment.
• Experience in documenting business processes and impacts in Collections or Recoveries.
• Experience in UAT planning and execution.

Responsibilities

• Perform analysis of Collections & Recoveries processes to identify improvements.
• Support with impact assessment and business case documentation.
• Analyze systems for effectiveness and support transformation initiatives.

Skills

Business process analysis

Change management

Analytical skills

Stakeholder communication

Job description

A leading financial services provider is seeking a Business Analyst based in Redhill. This hybrid role focuses on supporting process optimization initiatives within the Financial Support Business Unit. Candidates should have proven experience in business analysis within regulated environments, alongside strong analytical skills, stakeholder engagement, and the ability to manage multiple priorities. The successful candidate will work closely with operations and technology to enhance systems and processes, ensuring effective implementation of changes while adhering to consumer protection standards. Competitive salary and benefits are offered.