Student Wellbeing Advisor

BIMM British and Irish Modern Music Institute; Birmingham; On-site; GBP 28,000 - GBP 32,000; Full time

Job summary

A leading educational institution in Birmingham seeks a Student Wellbeing Advisor to provide vital support to students facing various challenges. The ideal candidate will manage a caseload, conduct online and in-person sessions, and maintain detailed records. The role requires experience with young adults, strong communication skills, and proficiency in Microsoft Office. You'll be part of a values-driven team, with access to generous holiday entitlement and a comprehensive benefits package.

Benefits

25 days holiday per year (FTE)

SMART pension

Comprehensive benefits package

Qualifications

• Experience working with young adults and knowledge of common challenges.
• Understanding of the role of Student Wellbeing services in higher education.
• Comfort in liaising with internal colleagues and external agencies.

Responsibilities

• Provide pastoral support to students facing mental health and financial issues.
• Manage a caseload and conduct online and face-to-face sessions.
• Maintain accurate records compliant with data protection regulations.
• Assess and escalate student cases as necessary, collaborating with teams.
• Inform students about available support services and contribute to workshops.

Skills

Empathetic and inclusive approach

Strong administration skills

Excellent communication skills

Ability to work independently

Proficiency in Microsoft Office

Education

Good standard of general education

Job description

At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About the role

As Student Wellbeing Advisor, you will serve as a crucial point of contact for students navigating various personal challenges. You will offer support, facilitate access to essential services, and maintain strong connections with external agencies.

What You'll Do

• Providing pastoral support to students facing various challenges, including mental health issues, financial hardships, and social difficulties.
• Managing a caseload of students, conducting both online and face‑to‑face pastoral sessions, and staffing drop‑in services.
• Maintaining accurate records of student interactions, referrals, and outcomes in compliance with data protection regulations.
• Assessing and triaging student cases, escalating concerns when necessary, and collaborating closely with academic and campus teams.
• Proactively informing students about available support services within the university and contributing to the delivery of wellbeing interventions and workshops.

What You'll Bring

• A good standard of general education and an understanding of the role of Student Wellbeing services in higher education.
• Experience working with young adults and a broad knowledge of common challenges within this demographic.
• An empathetic and inclusive approach, with strong administration and communication skills.
• The ability to work both independently and collaboratively, exhibiting resilience in managing a demanding workload.
• Comfort in liaising with internal colleagues and external agencies.
• Proficiency in Microsoft Office applications.

For the full job description please clickhere.

Why BIMM University?

We are a values‑led organisation, meaning our core values underpin all that we do: In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity that trulyrepresents our diverse communities. We welcome applications from all individuals and are particularly keen to hear from those who identify as male or gender‑diverse, as they are currently underrepresented within our department.

We are committed to promoting the safety and welfare of our students, therefore all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.