Senior Account Manager

Collinson Group; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading loyalty and engagement firm in Greater London seeks a Bilingual Senior Account Manager to drive strategic client relationships and ensure exceptional service delivery. This role entails engaging with credit card issuers to enhance business growth while maintaining long-term client satisfaction. Candidates must have strong communication skills, a bachelor’s degree, and be fluent in English and Spanish. This company fosters a diverse and inclusive culture, offering opportunities for personal and professional growth.

Qualifications

• 5+ years B2B Account Management experience or 10+ years relevant equivalent experience.
• Fluent in English and Spanish required.
• Industry knowledge with financial institutions or credit card issuers preferred.

Responsibilities

• Engage with and grow assigned account base primarily of credit card issuing institutions.
• Maintain a strong commercial awareness and understanding of commercial strategy.
• Drive professional business communications and ensure client satisfaction.

Skills

Strong communications skills

Detail-oriented

Analytical orientation

Consultative selling

Project leadership

Education

Bachelor’s degree

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Overview

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies, primarily through travel-related benefits within a market-leading digital travel ecosystem. The group offers a blend of industry and sector specialists delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides insight and expertise around affluent consumers and frequent travellers, delivering products and services to over 400 million end consumers. We have more than 25 years of experience, 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have a history of innovation, including launching the first independent global VIP lounge access programme (Priority Pass), selling direct travel insurance in the UK through Columbus Direct, and creating the first loyalty agency in the travel sector with ICLP. We continue to invest in innovation to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission focuses on doing good beyond profit by giving our people opportunities to share in our success and by giving back to the communities we work with. We employ a diverse and talented team of over 1,800 colleagues globally.

What Does a Bilingual Senior Account Manager Do:

Own, manage, and cultivate the key strategic relationship with network regional offices. This role has oversight of all network business in the assigned Americas region. The Senior Account Manager seeks trends and insights and enables the success of the team. The role develops key relationships inside HQ functions and identifies additional revenue opportunities for Collinson products in the Loyalty, Travel Experiences, and Insurance & Assistance lines in the Americas. Leadership and direction to deliver long-term profit and revenue growth through appropriate commercial, operations, and product strategies. Leverage knowledge and guidance from supervisor, regional and global peers, and other stakeholders on client engagement.

What You'll Do

Essential Duties and Responsibilities

• Engage with and grow assigned account base consisting primarily of credit card issuing institutions.
• Formulation and implementation of strategic plans.
• Maintain a strong commercial awareness and understanding of commercial strategy, market intelligence and competitor insight.
• Carry out regular account reviews. Be viewed as a trusted advisor by senior decision makers at a variety of client-facing levels.
• Own and drive professional business communications and ongoing cross-functional interaction with the Client, Plano Leadership, London HQ, Partnerships, Operations, IT, Marketing, Finance, and Customer Service. Take ownership of the client experience and meet client expectations.
• Maintain a base of existing accounts and build a long-term plan for retention and growth.
• Position Collinson Travel Experiences as a leading provider of “airport VIP lounge access solutions” that enables clients to sell more products and services to their most valuable customers.
• Anticipate, understand and respond to competitive challenges and marketplace issues impacting the client’s business.
• Assess and ensure compliance to contractual requirements.
• Identify, pursue and close new business within existing accounts via product, market, and portfolio expansion.
• Actively identify and pursue additional revenue opportunities, cross-sales or expansion of existing portfolios that increase Collinson’s value to the customer and customer satisfaction while meeting growth objectives.
• Identify, create and deploy proactive customer experience campaigns that drive increases in revenue and client retention.
• Create and deliver sales/product presentations and proposals.
• Help craft product and service offerings that maximize Collinson’s marketplace appeal to the market’s specific needs.

What You'll Need

• A personal interest in the intersection of travel and the financial services industries.
• Strong communications skills through phone, email, and face-to-face interaction: effectively communicate the features, advantages, and benefits of Collinson’s Global capabilities; excellent listening, verbal, interpersonal, presentation and written communication skills.
• Ability to solicit, negotiate, implement, and maintain a long-term referral-generating relationship with clients. Good understanding and follow-through of sales processes, sales cycles and account management.
• Well-established ability to build rapport and network effectively, using a "consultative selling" approach.
• Demonstrate strong conceptual and strategic business skills.
• Detail-oriented with strong problem-solving analytical orientation and ability to meet deadlines.
• Able to structure an issue and analyze alternative solutions using metrics and other business data.
• Able to make sound decisions based on company policies and procedures.
• Strong project leadership and management abilities.
• Manage direct reports’ expectations and performance aligned with objectives and key results.
• Travel up to 25% including internationally.
• Bachelor’s degree with 5+ years B2B Account Management experience or 10+ years relevant equivalent experience.
• Industry knowledge or first-hand experience with a major financial institution, credit card issuer or enhancement services provider preferred.
• Strong Microsoft Office Word, Excel and PowerPoint proficiency.
• Fluent in English and Spanish required.

EEO statements and culture notes: Collinson is an equal opportunity employer and welcomes differences in all forms. We are focused on evolving a purpose-driven, high-performing culture and providing an environment where our people can achieve their full potential. In your application, please note which pronouns you use. If you need extra support during the interview process, please email us at [e-mail].