Commercial Support Manager

Collinson Group; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A global leader in loyalty and engagement is seeking a Commercial Support Manager to enhance client-facing teams' effectiveness. The ideal candidate will have at least 3 years of Salesforce experience and sharp commercial acumen. Responsibilities include bid support management, document tracking, and data insights. The position offers competitive benefits, including employer-paid insurance and a global mentoring program. Join a diverse team focused on innovation and community impact.

Benefits

100% employer paid medical, dental, life & LTD insurance

100% match to your 401k deferrals

Priority Pass Membership

Global Mentoring Program

Wellness Programs

Lifestyle Benefits

Qualifications

• At least 3 years’ experience using Salesforce for business development.
• Ability to generate both cold and warm leads effectively.
• Experience in Financial Services, Loyalty or Travel is a plus.

Responsibilities

• Ensure best practices are adopted by client-facing teams.
• Assist in creating bid responses and managing document tracking.
• Track Salesforce usage and run lead reports.

Skills

Salesforce proficiency

Strong commercial acumen

Good communication skills

Analytical skills

Relationship building

Education

Bachelor’s degree in business administration or related field

Tools

Salesforce

Job description

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market‑leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivaled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

What Does a Commercial Support Manager Do

Commercial Support Manager will ensure best practices are adopted by all client‑facing teams to guarantee that Collinson is always positioned in a consistent and professional manner. The position will allow Collinson to turn around client‑facing material in a more effective and speedy manner, set clear internal expectations of what best practice looks like and focus on greater customer satisfaction.

The role is responsible for tracking and reporting the market’s overall commercial and business development efforts, liaising with the rest of the region. Reporting to the VP, Business Development of the Region, the Commercial Support Manager will be a key member in providing insights to business development efforts from lead generation to contract execution. The role serves as the sales operations glue for the region‑wide sales organization. Being the Salesforce guru and the key coordinator for a number of key sales needs.

This role will also assist in managing Collinson’s identity and reputation in the market, participating in and engaging in industry forums, groups, and activities.

What You’ll Do

Tier 1 Focuses

• Bid support management – Assist in creating bid responses, collating materials, sourcing content, coordinating stakeholders, tracking and storing the most relevant information for all bids.
• Document Tracking – build out a repository of resources and maintain the most up‑to‑date content.
• Design – work with the marketing team to refresh and design client‑facing materials.
• Salesforce Reporting – track Salesforce usage across the region, manage Salesforce as the regional super user; run weekly and monthly lead reports, undertake trend analysis on pipeline development; track sales performance of individual sales team members for commission calculations.
• Data and Insights – work with the D&I team to build out client‑facing material which assists in driving growth.

Tier 2 Focuses

Legal – work with legal and commercial teams to speed up the contracting process.

Research – assist client‑facing teams with analysis on target accounts.

• Pipeline Generation – work with the commercial teams to help drive pipeline growth in key markets; support sales materials for bid responses and help prepare sales decks; continuously scan for relevant market reports from Gartner, Forrester, IDC, Accenture, Bain, Boston Consulting and convert into market insight; scan for new sales and market materials from relevant competitors and partners and make those available to the sales team, the marketing team, and the Americas Leadership team.
• From time to time personally handle smaller prospect leads to qualify and then route to the appropriate team member.
• The role may offer the opportunity in the future of some business development on taking specific products to market.

Tier 3 Focuses

Case Studies – work with commercial and marketing teams to develop client‑facing case studies.

Campaign reporting – track the benefits of campaigns within key regions.

• Support the marketing team activities such as Salesforce reporting, market research, campaign target list generation, etc.
• Work with marketing to identify market‑specific campaigns and coordinate with the sales team.
• Support the qualification process of inbound marketing leads.
• Identify networking opportunities across Americas which align with regional goals. Work with BDM team and marketing to maximize exposure at each event.

What You’ll Need

• At least 3 years’ hands‑on experience using Salesforce for a business development function. Financial Services, Loyalty and/or Travel a plus.
• Strong commercial acumen.
• Agility to generate cold and develop warm leads credibly.
• Good communication skills.
• Gravitas to challenge BD team when they are not delivering on their Salesforce.
• Analytical, meticulous, and able to work independently.
• Good team player, advocate of supporting the development of others.
• Demonstrable self‑starter who brings relationships from dealing with Benefit Product and Commercial teams at banks and Issuers in Americas.
• Gravitas to effectively engage at C‑level in large organizations.
• Outstanding organizational skills and ability to interface with internal teams to drive client value and own regular reporting needs.
• Ability to work with Country owners to divide roles and optimise client success.
• High levels of energy and thrives on being challenged and taking others on the journey of success.
• Bachelor’s degree in business administration, marketing, or similar field of study.
• Travel requirements: 10-15%.

Benefits

• 100% employer paid medical, dental, life & LTD insurance for employees.
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months.
• Supplemental Insurance including STD, additional Life.
• Priority Pass Membership.
• Global Mentoring Program.
• Wellness Programs.
• Lifestyle Benefits.

Collinson is an equal opportunity employer and welcomes differences in all their forms including colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our ongoing success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

If you need any extra support throughout the interview process, please email us at [e-mail]. In your application, please feel free to note which pronouns you use (e.g., she/her/hers, he/him/his, they/them/theirs, etc).