Receptionist

Avery Healthcare Group; Hatfield; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A well-regarded care provider in Hatfield seeks a dedicated Receptionist to join their team. This role involves offering high-quality customer service and managing administrative tasks as the first point of contact at the care home. The ideal candidate will possess excellent communication skills, a friendly demeanor, and experience in dealing with client concerns. Joining this team means being part of a supportive environment that values compassion and dedication, and you’ll also enjoy a commitment to your personal growth and professional development.

Qualifications

• Must have excellent communication skills, both verbal and written.
• Should possess a positive, friendly, and welcoming attitude.
• Previous exposure to problem-solving and client complaints is required.

Responsibilities

• Provide professional, high-quality customer service as the first point of contact.
• Answer the telephone and respond to inquiries at reception.
• Maintain the general tidiness of the reception area, liaising with Housekeeping.

Skills

Excellent communication skills

Positive, friendly attitude

Problem-solving experience

Job description

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way.

When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

We’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Acacia Mews Care Home in Hatfield. If this sounds like the place for you, we’d love to hear from you!

ABOUT THE ROLE

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other responsibilities will include:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

ABOUT YOU

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

• Have excellent communication skills both verbal and written.
• Have a positive, friendly, and welcoming attitude.
• Have previous exposure to problem-solving and client complaints.

ABOUT AVERY

At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

The following content is provided as background information about the job location.

• Job Reference Averyhealthcare/TP/656/4248
• Contract Type Permanent
• Closing Date 11 March, 2026
• Job Category Home Administration
• Business Unit Avery