Receptionist

Avery Healthcare Group; Bexwell; On-site; GBP 10,000 - GBP 40,000; Part time

Job summary

A healthcare provider in Downham Market is seeking a part-time Receptionist to join their team at Carrstone House Care Home. The role involves providing high-quality customer service as the first point of contact and handling various administrative tasks. The ideal candidate should possess excellent communication skills and a positive attitude towards problem-solving and client interactions. A DBS check will be required, and there are opportunities for personal development within a supportive environment.

Qualifications

• Proven ability to maintain a professional and positive demeanor at reception.
• Experience in administrative tasks and customer service.
• Strong organizational skills to maintain tidiness of the reception area.

Responsibilities

• Offer professional customer service as the first point of contact.
• Handle telephone enquiries and redirect calls to staff.
• Complete reception tasks and assist the General Manager with administration.

Skills

Excellent communication skills (verbal and written)

Positive, friendly attitude

Problem-solving and handling client complaints

Job description

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way.

When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

We’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Carrstone House Care Home in Downham Market. If this sounds like the place for you, we’d love to hear from you!

About the Role

Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home, as well as provide a range of administrative services.

Other responsibilities will include:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

About You

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

• Have excellent communication skills both verbal and written.
• Have a positive, friendly, and welcoming attitude.
• Have previous exposure to problem-solving and client complaints.

About Avery

At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

• Job Reference averyhealthcare/TP/656/4219
• Contract Type Part Time
• Closing Date 6 March, 2026
• Job Category Home Administration
• Business Unit Avery
• Location Carrstone House Care Home, 159 Bexwell Road, Downham Market, United Kingdom