DREAMS Retail Sales Assistant – DREAMS

Retailskillshub; Acton; On-site; GBP 40,000 - GBP 60,000; Full time

Job description

With over 200 stores nationwide, you`ll join our team of sleep-savvy Bed Experts in a fun and friendly environment where every dreamer makes a difference. So if you`re bonkers about bed, silly for siestas and keen on your kip, Dreams could be the perfect place for you.Dreams. Love your job.

At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well.
Together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We`re owned by the world`s largest bedding provider, Tempur Sealy, and sell 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs.

What you will do:

• Working as part of our Retail team in Acton, you will be a vital part of the store`s success.
• We want every store visit to be exceptional for our customers, so you`ll work closely with members of the public to understand their needs and advise them on high-value purchases.
• Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day
• Making our customers feel at home through exceptional service. At Dreams, this means listening to customers’ needs, guiding them, and asking the right questions at the right time to find the perfect fit.
• Being on hand every step of the way whilst customers browse in store, from greeting at the door to getting to know them and their sleep preferences.
• Becoming a Sleepmatch Master, using our market-leading sleep technology to help customers choose the right mattress just for them. Sleepmatch is our bit of wizardry that makes the bed-buying process simple, and you`ll love it!
• Helping to make the store look its absolute best, from general housekeeping and cleaning to updating displays.

What we’re looking for:

• People-first: You will have an engaging and positive personality, plus a natural ability to bond with customers.
• Communicator: Using your excellent communication skills, you`ll be able to build rapport and establish great relationships with customers and colleagues.
• Motivated: Whilst no previous sales experience is necessary, you will need to have the determination and motivation to work towards KPIs and sales targets.
• Team player: Every dreamer plays a role in making our stores an enjoyable place to work, where every team member feels included and respected.
• Willing to learn: A great night`s sleep is personal, so natural curiosity and willingness to learn will make you an excellent Bed Expert.
• Flexible: You`ll need to be able to commit to working full-time (38.5 hours per week). Our stores are awake 7 days a week, so you will be expected to work 5 out of 7 including weekends and bank holidays. On these busy days, you`ll have the opportunity earn even more commission!

When applying, include

• A covering note: Briefly describe your suitability for this role.

Applications will be reviewed on receipt; shortlisted candidates will be contacted for an interview.

• Competitive salary: £25,000 achievable on target earnings
• Commission: Our uncapped commission scheme recognises the hard work and dedication of our superstar dreamers, with extra special peak incentives.
• Discounts: Amazing colleague discount on Dreams products, plus hundreds of brands, including restaurants, holidays, and shopping.
• Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
• Learning and development: Our comprehensive induction gives you the best possible start to your career with us, Whether it`s a bite-size course on our Beducation learning platform or face-to-face training from our L&D team, there are heaps of ways to keep your skills sharp at Dreams, with progression opportunities as your experience grows.
• Wellbeing: We partner with the Retail Trust to offer a full wellness hub, including a 24-hour helpline, out-of-hours GP services and access to counselling.
• Enhanced maternity & paternity pay

Additional Information:

Only shortlisted candidates will be contacted. Please ensure your CV and cover letter highlight relevant experience and passion for premium retail and customer service. The closing date is provided as a guide only. Applications will be reviewed on an ongoing basis, and the vacancy may close early if a suitable candidate is appointed.

Equal opportunities:

Dreams is an equal opportunity employer committed to diversity and inclusion.