Senior IT Support Technician

Amentum; Remote; GBP 40,000 - GBP 65,000; Full time

Job summary

A leading engineering services firm is seeking a Senior IT Support Technician to provide advanced support and troubleshooting for a government contract in a remote location. The role demands 5 years of experience in a Microsoft environment, strong leadership capabilities, and compliance with US government requirements. With a focus on quality and safety, this position requires individuals who can manage server operations while ensuring performance adherence and user satisfaction. This is a unique opportunity for technical experts looking to engage in a challenging work environment.

Benefits

On-call support 24/7

Comprehensive training programs

Opportunities for advancement

Qualifications

• 5 years experience in a Microsoft operating environment.
• Experience in leadership role in an austere OCONUS environment.
• Ability to maintain a Secret US Government Clearance.

Responsibilities

• Provide advanced Windows/server support and troubleshooting.
• Assist remote help desk with hardware installation.
• Ensure compliance with performance and quality standards.

Skills

Windows/server support

PC hardware installation

Troubleshooting

Interpersonal skills

Organizational skills

Education

Associate’s degree in computer science or electrical engineering

Tools

Microsoft Windows Server

Microsoft Exchange

BMC Remedy

UNIX

Linux

Job description

Amentum, a global leader in advanced engineering, technical, and professional services serving the US government, allies and critical infrastructure sectors, is seeking an Senior IT Support Technician to support a government contract based on the island of Diego Garcia.

PURPOSE / SCOPE

The Senior IT Support Technician is responsible for providing advanced Windows/server support and touch labor; supports remedy ticketing and troubleshooting; assists remote help desk in providing workstation/PC hardware installation, configuration and maintenance; supporting user applications and troubleshooting; and other duties as assigned all while ensuring successful performance and compliance with Performance Work Statement (PWS), Program, USG, and international requirements and guidelines. Ensures compliance with standard management practices including but not limited to monitoring, records keeping, report preparation, training, inspections, data reporting, etc. Will perform other duties as assigned.

The Senior IT Support Technician will be available for on-call support as needed 24 hours/day, 7 days/week in this role.

QUALIFICATIONS

• Associate’s degree in computer science or electrical engineering
• Five (5) years experience in a Microsoft® operating environment with field experience in personal computer (PC) hardware installation, configuration and maintenance certifications: IAT-2: Security + or GSEC or SCNP or SSCP (Senior IT Support Technician must meet requirements outlined in the DOD 8570.1M directive matrix IAT-1)
• Knowledge of Microsoft Window®Server, Microsoft® Exchange, Microsoft Window® XP Professional,Microsoft® Office Professional, IBM Tivoli, BMC Remedy, UNIX and Linux
• Strong interpersonal skills
• Three (3) years experience in a leadership role in an austere OCONUS environment with a multi-national workforce
• Must be familiar with current global, US, Program and PWS requirements
• Excellent organizational and time management skills
• Ability to obtain and maintain a US passport and driver's license throughout employment in this role
• Ability to successfully pass PACOM medical requirements and maintain requirements for duration of deployment
• Must be able to obtain and maintain a Secret US Government Clearance. Note: US Citizenship is required to obtain a Secret Clearance

WORK ENVIRONMENT, PHYSICAL DEMANDS

• Able to stand for long periods of time such as eight (8) to ten (10) hours, bend, kneel, and reach to store/retrieve supplies
• Able to lift, carry, and push supplies and boxes up to 50 pounds
• Living and working conditions at the assignment location could be remote and uncomfortable
• May work in a typical office environment

OTHER RESPONSIBILITIES

• Safety- Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.
• Quality- Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
• Procedure Compliance- Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.