General Manager

McMullen & Sons Ltd.; Hertford; On-site; GBP 48,000; Full time

Job summary

A leading hospitality firm in Hertford seeks a General Manager to oversee operations at The Salisbury Arms Hotel. The role requires effective leadership and operational management in a 34-bedroom boutique hotel and pub. Candidates should have a solid background in hospitality and a passion for delivering exceptional guest experiences. The position offers a competitive salary of up to £48,000 per annum along with benefits including accommodation, a pension plan, and an achievable bonus scheme.

Benefits

Manager accommodation

Company contributory pension scheme

Life Assurance

Achievable bonus scheme

Team discount card

Qualifications

• Proven experience as a General Manager in a hospitality setting.
• Skills in developing teams and managing operations effectively.
• Ability to deliver consistent high standards in service.

Responsibilities

• Lead day-to-day operations ensuring exceptional guest experience.
• Manage and empower a diverse team to reach their potential.
• Spot business opportunities for sales growth and implement strategies.

Skills

Leadership

Operational management

Team development

Customer service

Job description

Overview

An exciting opportunity has arisen to lead The Salisbury Arms Hotel in Hertford as General Manager. Following a transformational refurbishment 3 years ago the business has been repositioned as a high-quality 34-bedroom boutique hotel and pub in the heart of the town.

This is now a significantly more complex and commercially driven operation, requiring an experienced General Manager, ideally with a hotel background (Or is willing to learn quickly) who can confidently lead accommodation, an elevated food offer, drinks and events under one roof. The focus is on consistently high standards, strong leadership, and delivering a joined-up guest experience from first booking through to check-out.

The Salisbury Arms has huge potential. With its central location, characterful building and upgraded bedrooms, the opportunity is to build a well-structured management team, embed great operational discipline, and grow both room revenue and destination-led food and drink sales.

This role would suit a proven GM who enjoys leading from the front, developing teams, and running a premium hospitality business with pace, personality and pride.

Responsibilities

• Spot business opportunities and bring these to life resulting in sustainable sales growth
• To manage and be responsible for the day-to-day operations of the business
• Deliver exceptional service throughout all areas of the business so that are guests and delighted and can’t wait to return
• Empowering and developing our people to be the best and deliver the best, making the most of your resources and growing talent. Manage a team of including front of house, housekeepers, Head Chef, and kitchen team
• To oversee the completion of all duties involved in running the bar, floor, kitchen, and bedrooms, with a meticulous attention to detail
• To control all operational costs and ensure financial budgets and targets are achieved
• To apply all legal policies and requirements
• To always ensure the health & safety of all guests and team
• Be agile in your thinking and effectively manage your time to meet business needs.

Salary and Benefits

• Up to £48,000 per annum
• Manager accommodation
• Company contributory pension scheme
• Life Assurance
• Achievable bonus scheme
• Team discount card