Market Sales Application Support Senior Analyst

citi.com; Belfast; Hybrid; GBP 100,000 - GBP 125,000; Full time

Job summary

A global financial institution is seeking an experienced Application Support Senior Analyst in Belfast. This role involves providing technical support for Market Sales Applications, with responsibilities including user support, documentation, and issue escalation. Candidates should have relevant experience, knowledge of SQL, and ability to communicate technical concepts clearly. The position offers a hybrid working model with competitive salary and benefits including annual leave, performance bonuses, and private medical care.

Benefits

27 days annual leave plus bank holidays

Private Medical Care

Performance-related bonus

Pension Plan

Qualifications

• Experience in an application support role working with global teams.
• Understanding of SQL, Linux/Unix, Batch Scheduling and monitoring software.
• Ability to explain technical issues to non-IT staff.

Responsibilities

• Provide direct support to Market sales users.
• Develop and maintain technical support documentation.
• Assess risk and impact of production issues.

Skills

Application support experience

SQL

Linux/Unix knowledge

Programming languages

Effective communication

Education

Bachelor's/University degree or equivalent

Tools

ITRS

Grafana

OTEL

Job description

## For additional information, please review .The Market Sales Application Support Senior Analyst provides technical and business support for users of Citi’s Market Sales Applications, providing L1 and L2 support across Markets, Banking and Services. The team manages the day-to-day availability of the Market Sales applications within Global Markets Production Support. Specific focus will be on the newly expanded scope for the unified client relationship management initiative.**What you’ll do:*** Play a pivotal role in supporting functions across Markets, Banking, and Services globally and as part of a follow the sun support model.* Provide direct support to Market sales users for their Account Plans, Contacts and relationship management tools.* Develop and maintain technical support documentation.* Assess risk and impact of production issues and escalate to business and technology management in a timely manner.* Reviews and develops application contingency planning to ensure availability to users.* Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.* Review, approve and Conduct application deployment into production* Active involvement in and ownership of Support Project items, covering Stability, Efficiency, Capacity and resiliency initiatives.**What we’ll need from you:*** Relevant experience in an application support role working with global teams.* Understanding of SQL, Linux/Unix, Batch Scheduling and monitoring software (such as ITRS, graphana, OTEL)* Experience with some programming languages, AI tools and willingness/ability to learn.* Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.* Issue tracking and Incident reporting using tools* Ability to plan and organize workload in a high demanding environment being able to adjust quickly to changes and re-prioritization* Bachelor’s/University degree or equivalent experience**What we’ll provide you:**By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:* 27 days annual leave (plus bank holidays)* A discretional annual performance related bonus* Private Medical Care & Life Insurance* Employee Assistance Program* Pension Plan* Paid Parental Leave* Special discounts for employees, family, and friends* Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.#LI-BH1------------------------------------------------------**Job Family Group:**Technology------------------------------------------------------**Job Family:**Applications Support------------------------------------------------------**Time Type:**Full time------------------------------------------------------**Most Relevant Skills**Please see the requirements listed above.------------------------------------------------------**Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.**If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *.* *View Citi’s and the poster.*