Resource Planning Officer

AQA Education Ltd; Manchester; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

An educational charity in the UK is seeking a Resource Planning Officer to enhance the customer experience by effectively planning resources. This role involves forecasting demand, planning capacity, and ensuring the right support for teachers and students. Ideal candidates will have experience in resource planning, alongside strong analytical and communication skills. AQA promotes a smart working model, allowing hybrid working, and is committed to fostering an inclusive workplace.

Benefits

Private health insurance

Healthcare cash reward plan

Subscription to Headspace

Volunteering days

Qualifications

• Experience in resource planning or workforce management.
• Strong analytical and communication skills.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Support teachers and students to reach their potential.
• Forecast demand and plan capacity for effective resource allocation.
• Ensure the right people are in the right place at the right time.

Skills

Resource planning

Analytical skills

Communication skills

Adaptability

Job description

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.**Resource Planning Officer** You’ll play a key part in helping AQA advance education by supporting teachers and students to reach their potential. The Resource Planning Officer role gives you the chance to use your planning skills to shape a smooth, positive experience for every customer who contacts us.You’ll support smart, forward-thinking decisions by forecasting demand, planning capacity and ensuring the right people are in the right place at the right time. Your work helps advisers deliver a great customer experience and ensures learners of all abilities receive the support they need.**Key Responsibilities** In this role, you'll be responsible for:This role gives you the chance to make a real impact every day. You’ll benefit from:Work that directly improves customer experience. Opportunities to grow your planning and analytical skills.Join a supportive,values-drivenorganisation, a charity where every colleague is passionate about education and supporting teachers and learners. Wellbeingprogrammesincluding private health insurance and a health care cash reward plan, subscription to Headspace, volunteering days **What We Are Looking For** Experience in resource planning or workforce management Strong analytical and communication skills Ability to adapt in a fast-paced environmentAQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you’ll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do. To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally.**Reasonable Adjustments**If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact **Faye Harrison (she/her)** at **[e-mail]** or on **07813 724161**. We are asking for this information to make the process as equitable as possible for each candidate. Please note that Faye will not be able to assist you with enquiries regarding Temporary vacancies or non-recruitment enquiries. If you have query regarding Temporary vacancies, please contact: [e-mail]**Smart Working**We’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England.****Equality,** **diversity** **and inclusion****AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive.**Conflict of Interest**Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations.**Safeguarding**AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.For more information on safeguarding at AQA please visit the AQA website .**Contact**Temporary roles: [e-mail] Permanent and Fixed Term roles: [e-mail]