Customer Services Adviser

AQA Education Ltd; Manchester; Hybrid; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading education organization in Manchester is looking for a Temporary Customer Service Advisor to play a vital role in ensuring that exam results are delivered on time. The position requires previous customer service experience and offers training with a hybrid working option. Candidates will work in a friendly office environment. The organization is committed to equality, diversity, and inclusion.

Qualifications

• Previous experience in a customer service role is essential.
• Ability to work in a friendly office environment.

Responsibilities

• Ensure exam results are delivered on time across the country.
• Participate in in-office training and hybrid working model.

Skills

Customer service experience

People skills

IT skills

Job description

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.**Temporary Customer Service Advisor** You could be our next Temporary Customer Service Advisor! play a vital role in ensuring that exam results are delivered on time across the country. worked in a customer service role previously, this is an excellent opportunity to work in a friendly office environment, putting your people and IT skills to **Location:** AQA Manchester (University of Manchester campus) – 15 days of in-office training, opportunity for hybrid working (up to 3 days working from home) be asked to attend one of several Assessment Centres that are booked. Here you will get to show off your skills, meet with the wider AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. Our purpose is to advance education by helping students and teachers to realise their potential. As part of AQA, you’ll very quickly appreciate the determination and unwavering passion to deliver this goal in everything we do. To help drive these ambitions, AQA invests in the development of its people by offering a range of professional development and learning opportunities leading to over 50% of our permanent roles being filled internally.**Reasonable Adjustments**If you have any requirements for reasonable adjustments in relation to the application, interview or the prospective job, please contact **Faye Harrison (she/her)** at **[e-mail]** or on **07813 724161**. We are asking for this information to make the process as equitable as possible for each candidate. Please note that Faye will not be able to assist you with enquiries regarding Temporary vacancies or non-recruitment enquiries. If you have query regarding Temporary vacancies, please contact: [e-mail]**Smart Working**We’re operating a smart working model. This allows for our colleagues to work from two days a week in one of our offices across England.****Equality,** **diversity** **and inclusion****AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone - regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background - is valued, respected, and supported to thrive.**Conflict of Interest**Please note that due to the confidential nature of our work, we are unable to employ people for our temporary roles who are currently a candidate for Key Stage 4 and 5 public examinations.**Safeguarding**AQA is committed to the safeguarding of children and adults at risk. We’re dedicated to reducing the risk of employing or contracting any person intent on abusing their position of trust, along with identifying and responding to any incident of alleged abuse from its employees or associates fairly and swiftly.For more information on safeguarding at AQA please visit the AQA website .**Contact**Temporary roles: [e-mail] Permanent and Fixed Term roles: [e-mail]