Service Lead

Iberdrola, S.A; Glasgow; On-site; GBP 80,000 - GBP 100,000; Full time

Job description

**IT Service Lead****Location: Glasgow – hybrid working****Salary:** £57-72K (plus up to 15% bonus and private healthcare cover)**Permanent, Full Time** ***Help us create a better future, quicker***Our Corporate function is responsible for providing support services for all other ScottishPower businesses. We know people are central to building a better future, quicker and we are seeking new talent to join our team. The daily operation of IT Systems is critical for all ScottishPower business systems and services. This role is responsible for the hands on management & delivery of key processes following ITIL best practices and Global standards for Service Desk Operation, Request Management, Change Management, Incident Management, Configuration Management, Problem management, and Reporting. ***What you’ll be doing***Working with user communities and business stakeholders across our business, you’ll establish and maintain positive working relationships with colleagues across UK & Global departments. Delivering continuous improvement across our services, a key part of this role is building relationships with key global suppliers, ensuring our Operational Support services remain high quality and are delivered in line with our standard methodologies and frameworks. You’ll be actively engaged in the defining, reviewing and evolving of the Global Operational Services. You will work directly with Business Centres of Excellence to deliver excellent customer experiences. You will be responsible for liaising with all organisational levels across Scottish Power Businesses. ***What you’ll bring**** Proven success in IT service management, including IT service delivery, IT operations, and service improvement.* Proven experience in CMDB Modelling & Configuration Management.* Strong understanding of IT control procedures, particularly those governing change, incident, request, asset, and configuration management.* Experience in defining service metrics & KPIs.* Experience in Continuous Service Improvement.* Excellent communication and stakeholder management skills, with the ability to influence and manage expectations at all organisational levels.* Knowledge of project governance processes.* Strong experience in team leadership, with the ability to supervise internal analysts. Accountability for assignment and progression of daily tasks.* Experience of ITIL processes (ITIL V3/ V4 Foundation Certified as a minimum).* Knowledge of ServiceNow toolset, with a proven track record of delivering through IT Service Management platforms.***What’s in it for you***As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:* 36 days annual leave* Holiday purchase – perfect your work/life balance with extra annual leave* Share Incentive Plan and Sharesave Scheme* Payroll giving and charity matched funding* Technology Vouchers – save more and spread the cost of your technology purposes* Count us in – pledge to reduce carbon emissions and help fight climate change* Electric Vehicle Schemes – to help you transition to green/clean driving* Cycle to Work scheme and public transport season ticket loans* Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments* Life Assurance (4x salary)* Access to ‘nudge’ financial wellbeing support* Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more***Why ScottishPower***ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [e-mail].**Mobility**Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.**IMPORTANT** Advert will close at 23:59 GMT the day before **Job Posting End Date** belowFebruary-25-2026