Training Manager

Citizens Advice BANES; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A community advice service in Greater London seeks a motivated Training Manager to lead training efforts for staff and volunteers. The role involves managing training delivery, ensuring mandatory learning is completed, and facilitating various training sessions. Ideal candidates will have experience in adult education, a recognized training qualification, and strong communication skills. This is an opportunity to strengthen frontline advice delivery and support community organizations effectively.

Qualifications

• Experience in managing and delivering training for diverse audiences.
• Familiarity with Citizens Advice Training Platform (Skillsbook) is a plus.
• Ability to deliver training in both group and one-to-one settings.

Responsibilities

• Manage and deliver training for staff and volunteers.
• Ensure completion of mandatory learning.
• Deliver Advice First Aid training to enhance community partnerships.

Skills

Experience of delivering adult learning and training

Strong organisational skills

Strong communication skills

Commitment to the values of Citizens Advice

Education

Recognised training qualification or equivalent experience

Job description

Contract Fixed term contract, until 31 March 2027

Interviews will take place on 27 February 2026.

About the role

Training Manager

Contract: Fixed-term (12 months, with potential to extend)

Do you believe great advice starts with great training?

Citizens Advice Redbridge is looking for a skilled and motivated Training Manager to lead our training offer for staff and volunteers at a critical time for our organisation and the communities we serve.

You will be responsible for managing and delivering training for around 21 staff and 70 volunteers (including those in training). This includes ensuring completion of mandatory learning through the Citizens Advice Training Platform (Skillsbook), delivering training yourself in group and one-to-one settings, and facilitating briefings on key advice topics. You will also deliver Advice First Aid training to community organisations and professionals, helping to strengthen local referral pathways and partnerships.

This is a practical, people-focused role for someone who enjoys teaching, facilitating and supporting others to develop their skills and confidence. You will work closely with service managers, supervisors and the Volunteer Coordinator, and play an important role in building organisational capacity as we move towards a planned merger with Citizens Advice Havering.

We are looking for someone with:

experience of delivering adult learning and training,

a recognised training qualification (or equivalent experience),

strong organisational and communication skills,

and a commitment to the values of Citizens Advice.

If you want to make a real difference by strengthening the people who deliver frontline advice, we would love to hear from you.