Assistant Manager London Operations

Vacherin Ltd; Greater London; On-site; GBP 36,000; Full time

Job summary

A leading hospitality company is seeking an Assistant Manager to support the opening of a new cafe in London. Key responsibilities include managing the team, ensuring health and safety compliance, and delivering exceptional customer service. The ideal candidate will have experience in hospitality management and a passion for food and service. This role offers a salary of £36,000 per annum and requires flexibility, working 40 hours per week, Monday to Friday.

Benefits

Personal Development and Training opportunities

Access to Healthcare Support App

Eye care

Wellbeing strategy

Family friendly support

Regular social events

Professional subscriptions and awards

Long service awards

High street discount vouchers

Qualifications

• Proven experience in hospitality management.
• Strong understanding of customer satisfaction and service standards.
• Ability to manage a team and ensure compliance with health and safety regulations.

Responsibilities

• Look after all aspects of the newly opening cafe.
• Manage the team along with the manager for health & safety and food safety.
• Work with the Events team and kitchen team on bookings and client meetings.
• Engage customers and ensure high service standards.
• Oversee food & drink quality and service.
• Deputize in absence of the General Manager.
• Recruit, develop, and train a motivated team.
• Manage budgets, prepare reports, and forecast financial performance.

Skills

Customer engagement

Team management

Health & Safety compliance

Food safety knowledge

Budget control

Training and development

Job description

At Vacherinwe celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset , refresh and have fun. We empower our people through togetherness , we give them the chance to shine and unlock their potential, and they fuel our strength and growth.

Are you passionate about food ,drink and service ,want to be part of an award-winning hospitality team- and still make it home for dinner? We are looking for aAssistant Manager to join our team in London.

Location

London, EC4R 3TT

Rate of Pay

£36,000 per annum

Working Pattern

40 hours per week, Monday – Friday, 8:00am - 16:00pm, Events and dinners effect opening and closing, flexibility is a must

Key Responsibilities

• Looking after all aspects of the newly opening cafe
• Management of the team along with the manager, H&S, Food Safety, Briefings
• Working with the Events team with bookings, meeting clients as well as working with the kitchen team

Customer & Client Satisfaction

• Create, innovate, organise & control the efficient and effective running of the service whilst inspiring team members.
• Proactively engage customers, ensuring the offer suits their needs and maximises revenue and profitability.
• Oversee the standard and quality of all food & drink; serve as the final quality check for everything delivered to customers.
• Deputize in the absence of the General Manager
• Assist at special duties or functions outside normal working hours.
• Recruit, develop, and train a highly motivated team who put customers first.
• Ensure team members understand their purpose and standards of operation.
• Deliver and arrange regular training sessions, focusing on service, memorable moments, selling, and upskilling.
• Own the financial performance of your area, ensuring company processes and controls are followed.
• Identify sales growth and cost-saving initiatives.
• Control and manage budgets, including preparation, reporting, and forecasting.

Health & Safety

• Lead the team to ensure all company and statutory regulations pertaining to health and food safety are adhered to.
• Ensure timely reporting of all risks and support corrective action plans from site inspections, audits, and risk assessments.
• Ensure all staff have required PPE and equipment is fit for purpose and tested as required.

What's in it for you?

Working with Vacherinhas its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• Professional subscriptionsRecognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers