Customer Solutions Architect - Post-Sales

LinearB Inc.; Greater London; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading software solutions company is seeking a Customer Solutions Architect to drive successful implementations post-sale. In this role, you will work closely with Customer Success Managers, guiding engineering teams to maximize the value of the platform. The ideal candidate will have extensive knowledge in DevOps, scripting in Python and JavaScript, and strong experience in customer-facing technical roles. A focus on delivering customer training and technical enablement is also essential for this position.

Qualifications

• 5+ years in a customer-facing technical role such as Solutions Architect, Sales Engineer, or Customer Engineer.
• Strong hands-on experience with Git-based development workflows.
• Deep knowledge of DevOps practices including CI/CD and SDLC automation.

Responsibilities

• Partner with Customer Success Managers to onboard new customers and lead technical implementation.
• Translate customer requirements into clear technical configurations and deployment plans.
• Conduct architecture reviews and provide best practice recommendations.

Skills

Customer engagement

DevOps knowledge

Git-based development

Scripting in Python

Scripting in JavaScript

SQL querying

Kubernetes usage

Technical enablement

Troubleshooting

Communication

Tools

GitHub

Jira

Zendesk

Azure DevOps

Job description

Customer Solutions Architect - Post-Sales

As a Customer Solutions Architect (CSA) on our post sales team at LinearB, you will be a key technical advisor responsible for driving successful implementations of our platform post-sale. You’ll partner closely with Customer Success Managers and serve as the technical bridge between LinearB and our customers—guiding engineering organizations to adopt, scale, and maximize the value of our solutions. Your deep technical expertise in DevOps, software delivery practices, and automation will ensure that customers achieve measurable outcomes and long-term success with LinearB.

What You’ll Do

• Partner with Customer Success Managers to onboard new customers and lead technical implementation of LinearB’s platform, bots, and automation tools.


• Design scalable solutions that align with customers’ engineering workflows, tech stacks, and organizational goals.


• Translate customer requirements into clear technical configurations, integrations, and deployment plans.


• Develop lightscripts in Python and/or JavaScriptfor automation, integration, and data transformation tasks as needed during onboarding or optimization.


• Write and executeSQL queriesto analyze data, support troubleshooting, or validate implementation results.


• Supporton-premise agent deployments, includinglight Kubernetes configurationand troubleshooting in customer-managed environments.


• Conduct architecture reviews and provide best practice recommendations for integrating LinearB into CI/CD pipelines, SCM tools, and collaboration platforms.


• Deliver occasional customer trainingsand enablement sessions to ensure technical teams are empowered to use LinearB effectively.


• Lead technical onboarding, troubleshooting, and ongoing optimization efforts with engineering teams.


• Act as a technical advisor and thought partner, advocating for innovative use of LinearB within customer organizations.


• Work cross-functionally with Product, Engineering, and Support teams to elevate and resolve technical issues.


• Represent customer voice by providing structured feedback to influence LinearB’s product roadmap and features.

Qualifications

• 5+ years in a customer-facing technical role such as Solutions Architect, Sales Engineer, DevOps Engineer, or Customer Engineer.


• Strong hands-on experience with Git-based development workflows and tools like GitHub, GitLab, Bitbucket, or Azure DevOps.


• Deep knowledge of DevOps practices including CI/CD, SDLC automation, and developer productivity tooling.


• Scripting experience with Python and/or JavaScriptfor light automation, data manipulation, or integration tasks.


• SQL querying skillsfor customer data analysis, validation, and troubleshooting.


• Occasional use of Kubernetesfor supporting ouron-prem agent deploymentsin customer environments.


• Experience deliveringcustomer trainings, demos, or technical enablementsessions.


• Ability to engage both technical and executive stakeholders with clarity and confidence.


• Familiarity with productivity or engineering analytics tools (e.g., LinearB, Jellyfish, Code Climate, etc.) is a plus.


• Experience withJira and Zendeskis a plus.


• Background in software engineering or infrastructure engineering is strongly preferred.


• Strong troubleshooting skills and a results-driven mindset.


• Excellent verbal and written communication skills.

LinearB Values

• Put the Customer First


• Take Ownership


• One Team


• Show Product Expertise


• Be Data Driven


• Reach for the Next Level


• Listen Curiously & Speak Courageously

LinearB is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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