Warehouse Administrator

InPost Ltd.; Coventry; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A logistics company in Coventry is seeking a Customer Support Coordinator to manage stock records and provide outstanding customer service. The role involves maintaining accurate day books, booking in titles, and coordinating stock movement, all while ensuring excellent communication with customers. The ideal candidate will be organised, detail-oriented, and have a strong working knowledge of Microsoft Office. Competitive perks are offered, including a pension scheme and life insurance.

Benefits

Competitive Pension Scheme

Life Insurance

Cycle2Work scheme

Employee Assistance Program

Qualifications

• Strong working knowledge of Microsoft Office, advanced word-processing skills.
• Commitment to delivering excellent customer service and building positive relationships.
• Ability to remain calm and accurate in fast-paced environments.

Responsibilities

• Manage and maintain accurate day books of stock processed through the warehouse.
• Book in titles within the Goods In area, ensuring deliveries are accurately checked.
• Coordinate the movement of stock following Goods In.

Skills

Microsoft Office proficiency

Customer service

Communication skills

Organisational skills

Attention to detail

Job description

About the role

As an integral part of the InPost team, you will collaborate closely with colleagues across the business to understand and meet the needs of customers and suppliers, ensuring clear communication and consistently high standards of service delivery. You will take ownership of managing customer enquiries, providing timely and effective support, assisting with procurement activities, and maintaining accurate, up-to-date data and records. Through your attention to detail and proactive approach, you will help facilitate smooth day-to-day operations and contribute to the overall efficiency and success of the team.

📍 Location: InPost Distribution, Imperial Park, Siskin Pkwy W, Coventry CV34PB

📅 Shift Pattern: Monday - Friday

🕒 Hours: 14:00pm - 22:30pm

💰 Salary: £14.00 per hour

What you’ll be doing

• Manage and maintain accurate day books of stock processed through the warehouse using the WMS application (Stirling).
• Book in titles within the Goods In area, ensuring deliveries are accurately checked and recorded.
• Coordinate the movement of stock following Goods In, ensuring items are processed and transferred to the correct warehouse areas.
• Communicate with customers via email regarding incoming stock, delivery updates, and related enquiries.
• Investigate and resolve stock issues, including quarantined or non-conforming titles, in line with warehouse procedures.
• Accurately input and maintain data in spreadsheets and internal systems to support customer feedback and reporting.
• Provide general administrative support and undertake additional ad-hoc duties as required to support warehouse operations.

What we need from you

• Strong working knowledge of Microsoft Office, with advanced word-processing skills and the ability to produce clear, professional documentation.
• A genuine commitment to delivering excellent customer service and building positive relationships through effective communication and problem-solving.
• Confident written and verbal communication skills, enabling clear information sharing and effective collaboration at all levels of the organisation.
• Ability to remain calm, focused, and accurate in fast-paced or high-pressure environments while consistently meeting deadlines.
• A reliable and collaborative team player who supports colleagues and contributes to a positive and productive workplace culture.
• Excellent organisational and time-management skills, with the ability to manage multiple tasks and competing priorities efficiently.
• Strong attention to detail, ensuring accuracy and consistency across all tasks and processes.
• A proactive commitment to maintaining high standards of quality, compliance, and safety, with a continuous improvement mindset.
• Must have the legal right to work in the UK.

Perks of the job

• Build a secure future with a competitive Pension Scheme
• Peace of mind with Life Insurance
• Stay active with our Cycle2Work scheme
• Get the support you need with our Employee Assistance Program

The InPost process

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. Throughout our process, you will get the opportunity to meet a cross-section of our friendly team members to get a sense of our culture, and a good understanding of the role, team and business. Our interviews are a combination of skills and experience + values-based competency questions. Your talent partner will guide you through each stage.

At InPost, we love uniqueness. Our strength is our people. We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.