Housing & Customer Service Lead (Cheshire & Merseyside)

Your Housing Group; Runcorn; On-site; GBP 37,000 - GBP 40,000; Full time

Job summary

A leading housing organization is seeking a Housing and Customer Service Manager to lead service delivery in Cheshire and Merseyside. This role involves enhancing customer engagement, managing a team, and ensuring high-quality service standards. Ideal candidates will have housing legislation knowledge and experience in customer service. The compensation is between £37,500 and £40,000, with excellent benefits including a pension scheme and healthcare cash plan. Applications close on February 18, 2026.

Benefits

Pension matching up to 8%

Healthcare cash plan

Employee discount scheme

Qualifications

• Knowledge of housing management legislation and principles is essential.
• Experience delivering exemplary customer service to older individuals.
• Strong ability to engage with diverse stakeholders.

Responsibilities

• Oversee housing management and support services for tenants.
• Ensure delivery standards are maintained and respond to needs.
• Manage budgets and deliver value for money.

Skills

Knowledge of housing management legislation

Experience in managing a dispersed team

Exemplary customer service

Ability to build relationships

Flexibility and proactive approach

Job description

A leading housing organization is seeking a Housing and Customer Service Manager to lead service delivery in Cheshire and Merseyside. This role involves enhancing customer engagement, managing a team, and ensuring high-quality service standards. Ideal candidates will have housing legislation knowledge and experience in customer service. The compensation is between £37,500 and £40,000, with excellent benefits including a pension scheme and healthcare cash plan. Applications close on February 18, 2026.