Team Leader

Co-Operative Energy Ltd; Seaham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading retail company in the United Kingdom is seeking a Team Leader to enhance customer experience and support team operations. This role requires motivation, effective communication with customers and team members, and a proactive approach to resolving complaints. The company values diversity and offers a comprehensive training program, employee discounts, and generous leave policies. Ideal candidates should be enthusiastic and resilient, with some supervisory experience preferred.

Benefits

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Development Plans

Enhanced Maternity, Paternity and Family leave

Qualifications

• Experience in a supervisory role desired but not essential.
• Ability to motivate and support the team during demanding times.
• Sound understanding of products to guide customers.

Responsibilities

• Ensure customers have a fantastic store experience.
• Support and motivate the team by leading from the front.
• Take ownership of customer complaints professionally.

Skills

Customer focused

Listening and communication skills

Enthusiastic and resilient

Friendly and approachable nature

Job description

Overview

Being a Team Leader with OurCoop is more than operating tills and stacking shelves. You’ll be responsible for providing support to managers, coaching and coordinating the work of the team as well as driving them to increase sales and attain store targets. We strive to be there when our customers need us most and to help us achieve this, your shift pattern may include evenings and weekends.

Responsibilities

• Going the extra mile to ensure customers have a fantastic store experience
• Motivating and supporting the team by leading from the front
• Having a sound understanding of our products and offering guidance to our customers
• Taking ownership of customer complaints and dealing with them professionally

Who are we looking for?

Our ideal candidate will be;

• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature

At OurCoop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you\'re excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click apply! You may just be the candidate we are looking for and we believe in transferrable skills. Some prior experience in a supervisory role is desired but not essential.

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!

Apply today! If you would like more information, please email our team at [emailprotected]