Change of Occupancy Coordinator

SmartestEnergy; Worthing; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading energy solutions provider in the UK is seeking a Change of Occupancy Coordinator for a 12-month contract. This role involves generating accurate statements, ensuring timely billing, and resolving complex customer accounts effectively. Ideal candidates should possess strong analytical and problem-solving skills and ideally have experience in office administration. The position offers a hybrid working environment, promoting work-life balance while contributing to the future of energy management.

Benefits

Flexible working arrangements

Commitment to diversity and inclusion

Qualifications

• Experience in administration within an office environment.
• Ability to understand and resolve billing issues.
• Experience handling complex queries and exceptions.

Responsibilities

• Generate accurate customer account statements.
• Ensure timely billing of accounts.
• Process customer accounts to successful resolution.
• Identify solutions for billing failures.

Skills

Analytical skills

Problem-solving skills

Quick learner

Job description

Change of Occupancy Coordinator - 12 month FTC

Do you have administration experience in an office environment?

Join us in the Change of Tenancy team and start your journey in a collaborative environment where you can grow your skills with us!

How will I spend my time in this role?

Generation of accurate and correct statements by validating and working within Industry processes;

Ensure the timely billing of customer accounts;

End to end processing of an account through to successful resolution;

Logically understanding the reasons for failures and identifying solutions;

Handle issues distributed by the Business by working exceptions;

Utilize a variety of systems to provide information and help to deliver a one-stop resolution to queries;

Ability to resolve normal and more complex billing issues;

Helping other areas of the business on an ad hoc basis and as requested by your Line Manager.

What skills/experience do I need to be successful?

Analytical and problem-solving skills and ability to learn new processes quickly;

What sets us apart?

Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.