Experience Centre Design Consultant

The Design Project; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading luxury appliance company in London is seeking an Experience Centre Design Consultant to enhance client engagement and drive sales growth. This role demands exceptional relationship management skills and a deep understanding of luxury markets. The ideal candidate will boast at least 5 years of experience in sales and design consultation, along with proficiency in interpreting architectural specifications. Successful applicants will thrive in a collaborative and dynamic environment while showcasing the brand's innovative products.

Benefits

Pension Scheme

Generous paid time off

Comprehensive product training

Employee discounts on products

Opportunities for professional development

Qualifications

• Minimum of 5 years’ experience in the appliance or building industry.
• Proven experience in premium/luxury showroom sales consulting.
• Demonstrated experience in event planning and hosting.

Responsibilities

• Host and lead clients through the Experience Centre, showcasing the brand.
• Build and maintain relationships with Specifiers, Designers, and Architects.
• Lead product specification for luxury residential projects.

Skills

Exceptional consultative sales and client relationship management skills

Strong understanding of the luxury market and premium brand representation

Proficiency in interpreting architectural drawings and design specifications

Excellent event planning, coordination, and execution capabilities

Effective product demonstration and presentation skills

Education

Qualification in Marketing, Business, or Interior Design

Tools

Microsoft Office 365

CRM systems

Job description

Job Title: Experience Centre Design ConsultantCompany: Fisher & Paykel AppliancesLocation: London, United KingdomJob Type: FULL_TIMECategory: Sales & Marketing Operations / Customer ExperienceDate Posted: 2026-01-21Experience Level: 5-10 yearsRemote Status: On-site

• Acts as a brand ambassador, delivering a world-class premium luxury experience to prospective clients and specifiers within the Fisher & Paykel Experience Centre.
• Drives sales growth and profitable expansion by building and nurturing relationships with key stakeholders, including Specifiers, Designers, and Architects (SDA).
• Manages and hosts a calendar of events, co-partnered events, and partnership opportunities, ensuring seamless execution and brand alignment.
• Provides consultative discussions and product expertise, translating technical specifications into business benefits and competitive advantages for luxury residential projects.

📝 Enhancement Note: This role bridges the gap between sales, marketing, and client engagement, focusing on fostering deep relationships within the design community to drive specification and sales. The "Experience Centre" context is crucial, emphasizing a high-touch, consultative approach to product demonstration and brand immersion.

📈 Primary Responsibilities

• Confidently host and lead groups of professional clients through the Experience Centre, effectively showcasing the Fisher & Paykel brand story and product experience.
• Build and maintain strong relationships with Specifiers, Designers, and Architects (SDA) across London and the UK through personalized consultations and engaging centre experiences.
• Lead product specification for luxury residential projects, cultivating robust relationships with key stakeholders to drive conversion and project success.
• Collaborate closely with the Global Experience Centre Chef and the wider marketing team to ensure cohesive brand messaging and event execution.
• Understand and interpret architectural drawings, communicating confidently with design professionals to align product offerings with project requirements.
• Play an active role in hosting, planning, and delivering SDA and customer events of varying scales, including daytime and evening experiences.
• Deliver product training sessions that are technically sound yet focused on business benefits and competitive advantages, tailored for design professionals.
• Maintain the Experience Centre environment to the highest luxury standards, ensuring an impeccable presentation at all times.
• Ensure sound understanding and adherence to health and safety regulations, role-modeling best practices and compliance with all FPA health and safety systems and legislation.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct client engagement (consultations, tours) and indirect influence through event management and relationship building within the SDA community. The emphasis on interpreting architectural drawings and communicating technical benefits to designers underscores a need for both technical understanding and strong communication skills.

🎓 Skills & Qualifications

Education: Qualification in Marketing, Business, or Interior Design preferred, in conjunction with relevant design credentials.Experience:

• Minimum of 5 years’ experience in the appliance or building industry, with a focus on design, project management, or sales/marketing roles.
• Proven experience in premium/luxury showroom sales consulting.
• Demonstrated experience in event planning and hosting.
• Working experience with interior/kitchen designers and architects.
• Proven experience successfully developing strategic partnerships, both externally and internally, to deliver quality results.
• Competent in Microsoft Office 365 tools – specifically Outlook, Teams, Word, Excel, and PowerPoint.

Required Skills:

• Exceptional consultative sales and client relationship management skills.
• Strong understanding of the luxury market and premium brand representation.
• Proficiency in interpreting architectural drawings and design specifications.
• Excellent event planning, coordination, and execution capabilities.
• Effective product demonstration and presentation skills, translating technical features into client benefits.
• Demonstrated ability to build and nurture strategic partnerships within the design and construction industry.
• High level of proficiency in Microsoft Office 365 suite (Outlook, Teams, Word, Excel, PowerPoint).
• Commitment to maintaining the highest standards of health and safety.

Preferred Skills:

• Deep understanding of kitchen and bathroom design principles and trends.
• Experience with CRM systems for lead management and pipeline tracking (though not explicitly stated, inferred for sales growth).
• Knowledge of competitor products and market trends within the luxury appliance or building industry.
• Familiarity with project management methodologies for tracking client specifications.

📝 Enhancement Note: The requirements emphasize a blend of sales acumen, design sensibility, and operational execution. Experience within the luxury sector and with the SDA community is paramount. While not explicitly listed, a CRM proficiency would be highly beneficial for managing leads and tracking sales pipeline, aligning with the "sales growth" objective.

• Case Studies: Showcase successful projects where you consulted with designers/architects, led to product specification, and resulted in sales growth.
• Client Engagement Examples: Demonstrate your approach to consultative discussions, relationship building, and delivering a premium client experience.
• Event Management Documentation: Provide examples of events you planned and hosted, highlighting scale, attendee engagement, and outcomes.
• Specification Process Examples: Illustrate your understanding of product specification, including how you interpret drawings and present technical information to design professionals.

Process Documentation:

• Client Journey Mapping: Outline your typical process for engaging a new SDA client from initial contact to specification and potential sale, detailing key touchpoints and communication strategies.
• Lead Qualification & Nurturing: Describe your approach to qualifying leads generated from consultations and events, and how you nurture those relationships over time.
• Event Planning & Execution Workflow: Detail the steps involved in planning and executing an Experience Centre event, from concept development to post-event follow‑up and ROI measurement.
• Health & Safety Compliance Procedures: Document your understanding of safety protocols within a showroom environment and how you ensure compliance.

📝 Enhancement Note: For this client‑facing, relationship‑driven role, the portfolio should emphasize tangible outcomes like sales growth, successful partnerships, and impactful events. The ability to articulate and demonstrate a structured approach to client engagement, event management, and product specification is key.

Salary Range:

• Given the "5-10 years" experience level, "Premium/luxury showroom sales consultant" requirement, and London location, the estimated base salary range for a Design Consultant in this sector would typically fall between £40,000 - £60,000 per annum. This is a 12‑month Fixed Term Contract, which might influence the overall compensation package.
• An additional performance-based commission or bonus structure is highly probable, tied to sales growth and key specifier engagement, potentially adding 10‑20% to the base salary.
• Pension Scheme: Contribution towards a pension plan.
• Holiday Allowance: Generous paid time off.
• Product Training: Comprehensive training on Fisher & Paykel's premium product range.
• Employee Discount: Potential for discounts on Fisher & Paykel appliances.
• Health & Safety: Comprehensive health and safety protocols and support.
• Professional Development: Opportunities to attend industry events and network with design professionals.

Working Hours: Typically 40 hours per week, with flexibility required for evening events and potential weekend work as dictated by the Experience Centre's operational needs and event calendar.

📝 Enhancement Note: Salary is estimated based on London market rates for experienced sales and design consultants in the luxury goods/building industry, considering the fixed-term nature of the contract. The role's emphasis on sales growth suggests a variable compensation component is likely.

Industry: Home Appliances, Premium & Luxury Goods. Fisher & Paykel operates in a competitive market, distinguishing itself through innovative design, advanced technology, and a focus on user experience. This necessitates a culture that values quality, craftsmanship, and exceptional customer service.Company Size: Fisher & Paykel is a significant global brand within the Haier Group, indicating a large, established organization with robust internal structures and resources. This means opportunities for collaboration across departments and access to extensive support systems.Founded: Fisher & Paykel was founded in 1934. This long history suggests a company with established values, a strong heritage, and a deep understanding of its market and customer base.

Team Structure:

• The Design Consultant reports to the Experience Centre (EC) Manager, Marketing. This indicates a team structure that is integrated within the marketing function, with a direct line of reporting for operational and performance management.
• Close collaboration is expected with the Global EC Chef and the wider marketing team, suggesting a cross-functional team environment focused on delivering cohesive brand experiences and events.
• The role also involves building external partnerships with Specifiers, Designers, and Architects (SDA), forming an extended network crucial to the role's success.

Methodology:

• Customer‑Centric Approach: The core methodology revolves around delivering a "world‑class premium luxury experience" and providing "consultative discussions" to meet client needs.
• Data‑Informed Strategy: While not explicitly stated, driving "sales growth and profitable growth" implies an underlying reliance on understanding market trends, competitor analysis, and tracking key performance indicators (KPIs) related to client engagement and conversion.
• Partnership Development: A key methodology involves proactively cultivating and managing relationships with external stakeholders (SDA community) to foster brand loyalty and drive specification.

Company Website: [Fisher & Paykel Appliances Website] (Provided as placeholder, actual URL would be inserted if available)

📝 Enhancement Note: The company culture likely emphasizes innovation, design excellence, and a premium customer experience. The team structure points towards a collaborative environment where marketing, sales, and design expertise intersect to create impactful client interactions.

Operations Career Level: This role is positioned as an experienced individual contributor, a "Design Consultant," operating at a mid‑to‑senior level within the sales and client engagement spectrum. It requires a blend of sales expertise, design appreciation, and operational execution within a specialized environment (the Experience Centre).Reporting Structure: The Design Consultant reports directly to the Experience Centre (EC) Manager, Marketing. This direct reporting line suggests regular performance reviews, guidance on strategic objectives, and opportunities for feedback on client engagement and sales performance.Operations Impact: The Design Consultant's impact is directly linked to driving revenue through increased product specifications by SDA clients, fostering brand loyalty, and enhancing Fisher & Paykel's premium market positioning. Success in this role contributes significantly to the company's sales targets and brand perception within the luxury residential sector.

• Senior Design Consultant/Specialist: Progression to a more senior role focusing on complex projects, key accounts, or specialized product lines within the Experience Centre.
• Experience Centre Management: Potential to move into an EC Manager role, overseeing operations, staff, and strategic initiatives for the centre.
• Key Account Management (SDA Focus): Transitioning into a dedicated key account management role focused on nurturing and expanding relationships with top‑tier design firms and architectural practices.
• Marketing & Event Management: Opportunities to take on more responsibility in planning and executing larger‑scale marketing events, brand activations, or partnership initiatives.
• Product Development Liaison: Leveraging deep market and specifier insights to provide feedback for product development teams.

📝 Enhancement Note: The growth path for this role is clearly defined within client‑facing and relationship management functions, with potential to move into management or specialized account roles. The "Operations" aspect encompasses the efficient management of client interactions, events, and the Experience Centre environment itself to drive business outcomes.

Office Type: The role is based within a dedicated "Experience Centre" (EC) – a high‑end, immersive showroom designed to showcase Fisher & Paykel's product range in a luxurious setting. This is not a traditional office environment; it's a client‑facing, experiential space.Office Location(s): FPA London Experience Centre, London, United Kingdom. This specific location implies a need for candidates familiar with or willing to travel within the London metropolitan area and potentially wider UK regions for client visits or events.

Workspace Context:

• Collaborative Environment: While client‑facing, the role requires close collaboration with the EC Manager, Marketing team, and Global EC Chef. Team meetings, event planning sessions, and knowledge sharing are integral.
• Technology Integration: The workspace will be equipped with necessary tools for presentations, client management, and communication, including Microsoft Office 365 suite and potentially CRM systems.
• Client Interaction Focus: The primary interaction will be with prospective clients, designers, architects, and event attendees, requiring a professional and engaging demeanor.

Work Schedule: A standard 40‑hour work week is expected, but significant flexibility is required. This includes the possibility of working evenings for events, and potentially some weekend work to accommodate client schedules and event demands. This flexibility is crucial for managing and hosting successful client experiences and events.

📝 Enhancement Note: The "Work Environment" is defined by the unique nature of an Experience Centre – a blend of a high‑end retail showroom, a functional workspace for sales and marketing, and an event venue. The emphasis on client interaction and event hosting necessitates a flexible and adaptable work schedule.

Interview Process:

• Initial Screening: HR or Hiring Manager review of CVs, focusing on relevant experience in luxury sales, design, and event management.
• First Interview (Phone/Video): Behavioral and experience‑based questions to assess fit with company values, client interaction style, and understanding of the SDA market. May include a brief overview of portfolio items.
• Second Interview (In‑Person/Video): Presentation of portfolio pieces, potentially including a mock client consultation or a case study presentation on a past event or partnership. This stage will likely involve the EC Manager and potentially a senior marketing representative.
• Final Interview: May involve senior leadership or a panel interview to assess strategic thinking, long‑term potential, and cultural fit. This could include a discussion on how the candidate would approach specific challenges within the Experience Centre.
• Focus on Impact: Quantify achievements wherever possible. Instead of "Managed events," say "Organized and executed 15+ SDA events in FY25, resulting in a 20% increase in qualified leads."
• Showcase SDA Relationships: Include examples of how you built and maintained relationships with key designers and architects, perhaps with anonymized testimonials or descriptions of collaborative projects.
• Demonstrate Design Acumen: Include visuals or detailed descriptions of your approach to product specification, showing how you interpret drawings and present solutions to design professionals.
• Highlight Luxury Experience: Provide evidence of your ability to deliver a premium, consultative client experience, detailing your communication style and problem‑solving approach.
• Event Planning Expertise: Detail your role in event planning, from concept to execution, including budget management, vendor coordination, and attendee engagement strategies.
• Mock Consultation: Be prepared to conduct a brief, simulated consultation with a hypothetical client (e.g., a luxury homeowner or designer) showcasing Fisher & Paykel products.
• Case Study Presentation: Prepare a detailed presentation on a past success, such as a significant project you influenced through specification, a successful partnership you cultivated, or a high‑impact event you managed. Focus on the problem, your solution, and the measurable results.
• Market Insight: Be ready to discuss current trends in luxury home design, the appliance market, and the needs of specifiers in the London/UK market.

📝 Enhancement Note: The interview process is likely to be thorough, assessing not only experience but also presentation skills, strategic thinking, and the ability to embody the Fisher & Paykel brand. A well‑curated portfolio that demonstrates tangible results and a sophisticated approach to client engagement is critical.

Primary Tools:

• Microsoft Office 365 Suite: Essential for daily operations, including Outlook (communication, scheduling), Teams (collaboration, virtual meetings), Word (documentation), Excel (data analysis, tracking), and PowerPoint (presentations, proposals).
• CRM System (e.g., Salesforce, HubSpot, or proprietary): While not explicitly mentioned, a CRM is vital for managing leads, tracking client interactions, monitoring the sales pipeline, and analyzing sales performance. Proficiency in a CRM is expected for driving "sales growth."
• Presentation Software: Beyond PowerPoint, familiarity with visual design tools or presentation platforms might be beneficial for creating engaging client materials.

Analytics & Reporting:

• CRM Reporting Modules: For tracking lead conversion rates, pipeline value, and sales performance.
• Excel/Google Sheets: For basic data analysis, report generation, and performance tracking.
• Business Intelligence Tools (e.g., Tableau, Power BI): Potential exposure to these tools for deeper analysis of sales trends and client engagement metrics may be a plus.

CRM & Automation:

• CRM for Lead Management: Managing the full lifecycle of SDA leads from initial contact through to specification.
• Marketing Automation Tools (e.g., Marketo, Pardot): While not directly responsible, understanding how marketing automation supports lead nurturing and event promotion would be beneficial.
• Event Management Platforms: Tools for managing event invitations, RSVPs, and attendee communication.

📝 Enhancement Note: Proficiency in the Microsoft Office Suite is a baseline requirement. A strong understanding of CRM systems for sales pipeline management and lead nurturing is highly implied by the role's objectives. Familiarity with event management tools would also be advantageous.

Operations Values:

• Customer Centricity: A paramount value, focusing on delivering an exceptional, personalized, and "premium luxury experience" to every visitor and client.
• Excellence in Design & Innovation: Reflecting Fisher & Paykel's brand identity, this value emphasizes an appreciation for high‑quality design, cutting‑edge technology, and a commitment to superior product offerings.
• Integrity & Professionalism: Maintaining the highest standards of conduct, honesty, and ethical behavior in all client interactions, partnerships, and internal collaborations.
• Collaboration & Teamwork: Working effectively with internal teams (Marketing, Global EC Chef) and external partners (SDA community) to achieve shared objectives and delivering cohesive brand experiences.
• Accountability & Results‑Orientation: Taking ownership of responsibilities, driving sales growth, and ensuring profitable outcomes through effective client engagement and event management.
• Consultative & Partnership‑Oriented: The role thrives on building trust and rapport, working collaboratively with designers and architects as partners in creating luxury residential spaces.
• Proactive & Responsive: A constant balance between proactively reaching out to the SDA community and responding promptly to client inquiries and event needs.
• Brand‑Aligned: All interactions and collaborations must consistently reflect and reinforce the Fisher & Paykel brand's premium positioning and values.
• Cross‑Functional Integration: Seamlessly working with marketing for event support and brand messaging, and potentially with product teams to relay client feedback.

📝 Enhancement Note: The culture values a blend of sophisticated client interaction, design appreciation, and a results‑driven approach. Candidates must embody professionalism, a strong work ethic, and a passion for luxury brands and design.

• Competitive Market: The luxury appliance and building industry is highly competitive, requiring constant effort to differentiate Fisher & Paykel and secure specifications.
• Managing Diverse Client Needs: Catering to the varied requirements and expectations of high‑net‑worth individuals, top‑tier designers, and demanding architects.
• Balancing Sales & Experience: Effectively transitioning from a consultative, experience‑driven approach to achieving concrete sales targets and driving profitable growth.
• Event Management Complexity: Successfully planning and executing a diverse range of events, often with tight deadlines and multiple stakeholders, while maintaining a luxury standard.
• Maintaining Luxury Standards: Ensuring the Experience Centre environment and all client interactions consistently meet the highest benchmarks of luxury and brand presentation.
• Deep Product Knowledge: Gaining in depth expertise in Fisher & Paykel's entire product portfolio, including technical specifications, design integration, and competitive advantages.
• Specifier Community Engagement: Developing advanced skills in building and nurturing relationships within the kitchen/bathroom designer, interior designer, and architect communities.
• Luxury Sales & Brand Management: Enhancing skills in consultative selling, premium brand ambassadorship, and creating exceptional customer experiences in a luxury context.
• Event Strategy & Execution: Growing expertise in end‑to‑end event management, from concept ideation and planning to execution and post‑event analysis.
• Industry Trend Analysis: Staying abreast of the latest trends in interior design, architecture, and the premium appliance market to better advise clients and inform strategy.

📝 Enhancement Note: The role presents opportunities to deepen expertise in a niche luxury market, refine high‑level sales and client management skills, and contribute directly to brand growth within a prestigious organization. Overcoming market competition and managing complex client/event demands will be key growth drivers.

Strategy Questions:

• "Describe your approach to building rapport with a new architectural firm that has never specified Fisher & Paykel before." (Focus on your consultative process, understanding their needs, and demonstrating value.)
• "Walk me through how you would plan and execute a successful product launch event for kitchen designers in the Experience Centre." (Detail your planning stages, target audience engagement, and post‑event follow‑up strategy.)
• "How do you balance the need to provide a 'premium luxury experience' with the imperative to drive 'sales growth and profitable growth'?" (Discuss your methods for identifying opportunities within consultations and events, and how you translate engagement into tangible business outcomes.)

Company & Culture Questions:

• "What attracts you to Fisher & Paykel's brand and its commitment to design innovation?" (Research F&P's design philosophy, heritage, and recent innovations.)
• "How do you ensure you embody a premium luxury brand's values in your daily interactions?" (Provide examples of your professionalism, attention to detail, and client‑centric approach in previous luxury roles.)
• "Describe a time you had to collaborate with a marketing team or external partners to achieve a common goal. What was your role, and what was the outcome?" (Highlight your teamwork and communication skills.)
• Quantify Results: Wherever possible, use numbers and data to demonstrate the impact of your work – e.g., "Increased SDA specifications by 15%," "Generated 50+ qualified leads from event X," "Secured specification on a £500k residential project."
• Visual Appeal: If presenting digital materials, ensure they are visually polished and reflect your understanding of design aesthetics, fitting with the luxury brand.
• Focus on SDA Relevance: Tailor your examples to highlight your experience and understanding of working with Specifiers, Designers, and Architects.
• Concise & Clear: Be prepared to present key information succinctly and answer questions directly.

📝 Enhancement Note: Preparation should focus on showcasing your ability to blend sales acumen with a deep understanding of design, luxury markets, and event management. Quantifiable results and clear articulation of your consultative approach will be key differentiators.

To apply for this operations position:

• Submit your application through the provided Workday link.
• Portfolio Customization: Tailor your resume and any supplementary portfolio documents to highlight your experience in luxury sales, design consultation, event planning, and your work with Specifiers, Designers, and Architects (SDA). Emphasize achievements related to sales growth and client relationship management.
• Resume Optimization: Ensure your resume clearly articulates your 5+ years of relevant experience, specifically mentioning premium/luxury showroom sales, event planning, and working with design professionals. Use keywords from the job description like "SDA," "specifier," "luxury experience," and "consultative discussions."
• Interview Preparation: Practice articulating your experience using the STAR method, prepare specific examples for behavioral questions, and be ready to present a mock consultation or case study related to your portfolio. Research Fisher & Paykel's brand, design philosophy, and recent product launches.
• Company Research: Deeply understand Fisher & Paykel's position in the luxury appliance market, their design ethos, and the importance of the Experience Centre as a client engagement hub. Familiarize yourself with their target audience and key market trends.

⚠️ Important Notice: This enhanced job description includes AI‑generated insights and operations industry‑standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Application Requirements

Candidates should have a minimum of 5 years' experience in the appliance or building industry, with a focus on design, project management, or sales/marketing. A qualification in Marketing, Business, or Interior Design is preferred, along with experience working with designers and architects.