Forecasting Analyst – Contact Centre with Equity Stake

RAC; Bristol; On-site; GBP 40,000 - GBP 55,000; Full time

Job summary

A prominent automotive services company located in Bristol is seeking an experienced Contact Centre Forecasting Analyst. In this role, you'll manage forecasting for various contact channels, develop complex predictive models, and provide insights to support operational and financial decisions. Ideal candidates will have a minimum of 2 years’ experience in contact centre planning, strong analytical skills, and advanced Excel capabilities. The position offers competitive salary and benefits, contributing to a supportive work environment.

Benefits

Competitive salary

25 days annual leave

Pension scheme

24/7 confidential support service

Colleague Share Scheme

Qualifications

• Minimum 2 years’ experience in a contact centre planning or WFM environment.
• Strong understanding of contact centre forecasting methodologies.
• High numerical capability with problem‑solving skills.

Responsibilities

• Lead strategic forecasting across contact channels.
• Monitor trends and update forecasting models.
• Provide clear insights and variance analysis.

Skills

Contact centre planning

Forecasting methodologies

Advanced Excel modelling

Analytical skills

SQL

Power BI

Job description

A prominent automotive services company located in Bristol is seeking an experienced Contact Centre Forecasting Analyst. In this role, you'll manage forecasting for various contact channels, develop complex predictive models, and provide insights to support operational and financial decisions. Ideal candidates will have a minimum of 2 years’ experience in contact centre planning, strong analytical skills, and advanced Excel capabilities. The position offers competitive salary and benefits, contributing to a supportive work environment.