Senior Technical Account Manager

Remedio; United Kingdom; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A cybersecurity solutions firm in the United Kingdom is seeking a Technical Account Manager to drive customer success. This role requires over 4 years of B2B experience in a technical environment, excellent communication skills, and a strong understanding of IT/OT security. You'll lead customer interactions, deliver presentations, and build lasting partnerships while ensuring our solutions meet client needs. The position offers an opportunity to work closely with a dynamic team focused on delivering exceptional service.

Qualifications

• 4+ years of experience in a technical customer-facing role.
• Proven ability to engage audiences at multiple levels.
• 2+ years of experience selling an endpoint security solution.

Responsibilities

• Lead discovery sessions and conduct platform demos.
• Translate customer requirements into technical solutions.
• Build and maintain strong relationships with customers.

Skills

Enterprise B2B experience

Technical presentation skills

Customer engagement

Knowledge of IT/OT security

Scripting languages

Job description

Remedio is a first-of-its-kind platform that automates and error-proofs configuration security for connected devices, helping enterprises manage and secure large fleets of distributed endpoints.

As we grow, we want to ensure our customers get maximum value from their investment- and for that, we are looking for a dedicated Technical Account Manager (TAM).

Requirements

• 4+ years of Enterprise B2B experience in a technical customer-facing role.
• Strong writing, verbal, and technical presentation skills.
• Proven ability to engage audiences at multiple levels - from VP level to end users.
• Broad knowledge of the IT/OT security and compliance space and products.
• Strong ownership mindset with a track record of delivering successful outcomes on complex initiatives.
• Strong team player who knows how to thrive independently as well.
• Broad knowledge of scripting languages - an advantage.
• 2+ years of experience selling an endpoint security solution – big advantage.

Responsibilities

• Lead discovery sessions, conduct platform demos and technical PoVs.
• Translate complex customer business requirements into technical solutions.
• Serve as the trusted technical expert throughout the sales cycle.
• Clearly articulate Remedio’s value to address our customers’ needs.
• Build and maintain strong, long term relationships with customers and partners.