Customer Service

Uniphar Group; England; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading healthcare services provider based in England seeks a Customer Service Support Executive. This role involves managing sales orders, logistics coordination, client reporting, and ensuring compliance within operational delivery. Candidates should have experience in the pharmaceutical sector, strong skills in Microsoft programs, and excellent communication abilities. The position offers flexibility in work location and promotes a hybrid working environment.

Benefits

Flexible working arrangements

Supportive work culture

Qualifications

• Previous experience within the pharmaceutical industry is preferred.
• Intermediate proficiency in Microsoft Outlook & Excel.
• Proven experience in telesales or customer service roles.

Responsibilities

• Process sales orders through the ERP system.
• Liaise with clients and warehouse for order management.
• Assist with generating client reports on program metrics.

Skills

Sales Order Processing

Logistics Coordination

Attention to Detail

Communication Skills

Education

Experience in the pharmaceutical industry

Tools

Microsoft Outlook

Microsoft Excel

CRM Software

Job description

Customer Service page is loaded## Customer Servicelocations: Hayes - Officetime type: Full timeposted on: Posted Todayjob requisition id: JR-0000006754The Customer Service Support Executive will be responsible for the efficient operational delivery of the Uniphar Expanded Access Programs for Healthcare Professionals (HCPs) and Bespoke Distribution services. This role involves managing a range of activities within the program’s scope to ensure compliance, efficiency, and excellence in service delivery.* Sales Order Processing: + Process sales orders through the ERP system.* Logistics Coordination: + Liaise with clients, customers and the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation.* Courier and Shipment Management: + Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions.* Reporting and Metrics: + Assist with generating client reports on program and performance metrics and provide updates on order tracking, stock records, deliveries.* Invoicing and Financial Coordination: + Issue invoices for product orders, monthly activities etc and support the update of costs for the billing process.* Reconciliation of Accounts: + Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments.* Administrative and Project Support: + Assist with various administrative tasks, project coordination, and other duties as required by management.**Candidate Requirements:*** Experience: + Previous experience within the pharmaceutical industry is preferred. + Proficient in Microsoft Outlook & Excel (Intermediate level). + Proven experience as a telesales representative or other sales/customer service role + Good knowledge of relevant computer programs (e.g. CRM Software) and telephone systems* Skills: + Strong attention to detail. + Ability to follow comprehensive processes and adhere to rules. + Ability to thrive in a highly regulated environment. + Flexible and adaptable to change + Excellent verbal and written communication skills. + Team player with a highly motivated attitude + Support wider team in monitoring performance against agreed budgetary targets + Develop a comprehensive knowledge of the overall portfolio and Uniphar offering + Ensure all customer details are up to date across the company systems**Uniphar Background**Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma**Uniphar Pharma**Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally.**Culture at Uniphar**From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:1.We have a People First approach, we do the right thing and take a stand for our people.2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.3.We have a Common Purpose that connects our diversified businesses and people.4. Finally, Trust is at the heart of how we operate.**How we’d like to work together**As we are a global team, there is flexibility to be based in one of Uniphar’s offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it’s not a ‘9 to 5’ type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.***Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses. #unipharjobs*****#1 Top Workplace in the area.**