Customer Service Advisor

Foundever; Motherwell; Hybrid; GBP 20,000 - GBP 24,000; Full time

Job summary

A leading healthcare service provider in Motherwell is looking for an inbound customer service advisor. In this full-time position, you will handle inbound and outbound calls, resolve customer queries effectively, and maintain records in compliance with GDPR. The role offers paid training to candidates passionate about helping people, along with flexible pay and benefits through Wagestream. If you are eager to enhance your customer service skills, apply now to join this dynamic team.

Benefits

Paid Training

On-site parking

Wagestream access

Qualifications

• Ability to manage inbound and outbound calls efficiently.
• Attention to detail in recording and updating client information.
• Understanding of GDPR and handling customer information.

Responsibilities

• Handle inbound/outbound calls promptly.
• Resolve challenging calls using appropriate methods.
• Keep knowledge updated through training.

Skills

Computer literacy

Passion for helping people

Flexibility

Job description

Your working life is how you spend a large proportion of your time. Why not spend it realising your potential? At Foundever we focus on you and with your drive, we look to create your best moments. Would you like to be a part of a new opportunity, working for the UK's biggest health provider as an inbound customer service advisor?

This is a telephone service‑based role with Foundever in Maxim Park and your duties will include:

• Dealing with inbound/outbound calls quickly and timely
• Take ownership of any challenging calls and use appropriate methods to resolve
• Attention to detail accurately recording and updating client systems
• Manage and protect customer information, in line with GDPR
• Pro‑actively keep knowledge up to date using online approved training resources in line with campaign needs

We can offer you:

• Full time position remote after training (37.5 hours per week)
• Paid Training
• £23,809.50 per year, monthly pay
• 3 month temporary contract

If you don’t have experience, don’t worry! We are very experienced at providing very specific training. All we ask is that you have a passion for helping people and are able to talk on the phone. Computer literacy is also necessary and we do operate in a call centre environment and work 37.5 hours over 7 days, so will need to be flexible.

At Foundever, we believe that small moments can have a big impact on your work experiences, customers, teams, and friends. By creating positive moments for each other, you can make a difference and improve your experience.

Whether you are here for months or years, we want you to remember the good feelings and benefits you gained from your experience. We hope you look back and feel that Foundever was a highlight in your career.

If this really interests you and you are attracted to pushing yourself to a great earning potential, then please apply now and our Recruitment Team will be more than happy to speak with you.

Benefits

• On‑site parking
• Wagestream – all employees get access to this money‑management app which offers flexible pay, shift tracking, a rainy‑day pot, a benefits checker, financial coaching and discount vouchers.

Location & Commute

• Motherwell, ML1 4WQ: reliably commute before starting work (required)
• By submitting your application, you are agreeing to full‑time work!