Customer Service Advisor - Bank

Nuffield Health Brentwood; Buckhurst Hill; Hybrid; GBP 20,000 - GBP 25,000; Part time

Job summary

A leading private healthcare provider in Buckhurst Hill seeks a Customer Service Advisor to handle customer enquiries and bookings. The role requires excellent customer service and communication skills, with a focus on providing accurate information while adhering to GDPR. Candidates should be team players with strong organisational skills, willing to work flexible hours. The position is on a bank basis, meaning hours will vary according to business needs. Benefits include discounted gym membership and a supportive work environment.

Benefits

Discounted gym membership

Pension scheme

Holiday in line with working time directive

Qualifications

• Must handle high volumes of customer enquiries effectively.
• Ability to provide accurate information and bookings while adhering to GDPR.
• Strong interpersonal skills necessary for teamwork and communication.

Responsibilities

• Handle incoming customer enquiries via the telephone.
• Provide information regarding Hospital services and treatments.
• Undertake bookings ensuring GDPR compliance.
• Ensure timely customer interactions.

Skills

Excellent customer service skills

Excellent written and verbal communication skills

Excellent interpersonal skills

Good organisational skills

Good level of IT literacy

Strong team player

Job description

Customer Service Advisor

Nuffield Health The Holly Hospital| Buckhurst Hill, Essex | Admin | Bank | Full time 37.5

Department open 8am-6pm flexible shift pattern Monday – Friday. You MUST be able to do varoius shifts within these hours. Saturday hours are 8am -1pm on rotation

At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community. If you have a flair forging strong relationships and providing excellent customer service, you could be just who we’re looking for.

As a Customer Services Advisor at The Holly Hospital, you will:

• Handle high volumes of incoming customer enquiries via the telephone
• Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively
• Undertake bookings for the customers ensuring full adherence to GDPR
• Ensure all customer interaction is undertaken in a timely manor

To succeed as a Customer Services Advisor, you will need:

• Excellent customer service skills
• Excellent written and verbal communication skills
• Excellent interpersonal skills and a good level of IT literacy
• Good organisational skills
• To be a strong team player

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. This includes holiday in line with the working time directive, access to our pension scheme and discounted gym membership at £25.00 a month.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

About us

The Holly Hospital is located in Buckhurst Hill, Essex and is one of the South East’s leading private hospitals. For over 35 years, we have provided first-class independent healthcare for the local community.

The Holly can offer you a peaceful stay and fast access to a consultant. We are renowned locally for our high standards of nursing care and friendly atmosphere.

We welcome patients who have private medical insurance or choose to pay for their own treatment. The Holly also provides some specialist services to NHS patients.

Our expert team

The Holly Hospital works with over 300 consultants and other specialists in the South East. Many of these healthcare professionals also work in the NHS and are leaders in their field.

We employ more than 370 hospital staff, including highly experienced nurses. All of our nurses are registered with the Nursing and Midwifery Council.

Our dedicated team make sure that you get the best possible care and treatment.

Our facilities

• 24 consulting rooms
• 39 beds
• 5 theatres
• 6 treatment rooms
• 8 day care beds/seats
• 6 private rooms with seats
• 6 chemotherapy bays/beds
• Pharmacy
• 2 MRI
• CT
• 3 Ultrasound
• X-Ray
• DEXA
• Mammography
• BUPA accredited breast and bowel care centre
• Oral surgery and dentistry suite
• Physiotherapy and sports centre
• Pathology laboratory
• Decontamination Department

Join Nuffield Health and create the future you want, today

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you