Floor Manager

JD Sports Fashion Australia Pty; Manchester; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading sports fashion retailer in Manchester is seeking a Floor Manager to lead a store team and ensure exceptional customer service. The ideal candidate will have 2-3 years of retail leadership experience and be passionate about providing a motivating environment for their team. Responsibilities include coaching staff, maintaining merchandising standards, and achieving sales targets. This role offers opportunities for career development and attractive staff discounts.

Benefits

Attractive staff discount

Training and development opportunities

Access to Employee Assistance Program

Qualifications

• 2-3 years leadership experience within retail or a similar industry.
• Proven track record in driving and exceeding KPIs.
• Strong interpersonal and communication skills.

Responsibilities

• Lead store team to provide exceptional customer service.
• Coach team for a service-focused environment.
• Uphold company visual standards and improve financial performance.

Skills

Customer service

Team leadership

Time management

Interpersonal skills

Job description

WHO ARE WE

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global sports fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion.

In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores. We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion.

Our mission? To offer unparalleled service and style to all our consumers. To bring this to life, we offer access to the biggest brands, the best products and a memorable experience that sets us apart.

Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm. We don’t conform; we create our own path and are elite within our field.

We’re seeking energetic, focused, and passionate individuals to join our team.

THE ROLE

At JD Sports, our customer is at the heart of everything we do. As a Floor Manager, you will lead your store team to provide exceptional customer service to every JD customer.

You will work closely with the store’s Management Team and be responsible for creating great in-store experiences, maintaining the merchandising & visual standards and delivering financial results. You will lead by example setting the standard for how to achieve sales and key performance metrics, by coaching and developing the store team.

As a Floor Manager, you are responsible for, but not limited to:

• Model exceptional customer service, every customer, every time
• Coach team to deliver exceptional service and a ‘service over task’ environment
• Actively gain, maintain and share product & brand knowledge
• Support management team to improve financial performance
• Work with back of house team to ensure product availability
• Uphold company standards and deliver store visual excellence

WHAT WE’RE LOOKING FOR

• 2-3 years leadership experience within retail or similar industry
• Passionate about delivering an amazing service experience for our customers
• Positive attitude, with capacity to create a motivating environment for your team
• Proven track record in driving and exceeding KPIs and communicating well with all stakeholders
• Excellent time management skills to ensure that daily priorities are executed in a timely manner
• Thrives in a fast paced, ever-changing environment
• Openly shares knowledge with the wider team to achieve common goals
• Desire to develop yourself; your career and learn new skills
• Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members

WHAT’S IN IT FOR YOU?

• Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
• Training and development opportunities to kickstart, evolve and shape your career
• Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
• Access to our attractive staff discount! This can also be used for friends and family
• Access to our Employee Assistance Program & Mental Health champions
• One month paid parental leave for full-time employees

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

What are you waiting for? Apply today and kick start your JD Sports Journey.

Please note: be applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.