Back of House Supervisor - Retail

JD Sports Fashion Australia Pty; Manchester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading sports fashion retailer in Manchester is seeking a Back of House Supervisor to support the Store Manager in delivering excellent customer experiences. This role involves managing inventory, coach team members, and ensuring operational tasks align with company standards. Candidates should ideally have 1-2 years of retail or similar experience, strong operational skills, and a positive attitude. The position offers career development opportunities and an attractive employee discount.

Benefits

Attractive staff discount

Training and development opportunities

Paid parental leave for full-time employees

Qualifications

• 1-2 years of experience in a similar position within retail or alike.
• Team management or supervisory experience preferred.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide direction to the Back of House team.
• Plan and manage stock deliveries.
• Ensure Back of House standards are maintained.

Skills

Team management

Problem-solving

Microsoft Suite proficiency

Attention to detail

Positive attitude

Job description

WHO ARE WE

Known best as the 'Undisputed King of Trainers', JD Sports reigns supreme as one of the biggest and best global Sports Fashion brands across footwear and apparel.

Founded in 1981 in Greater Manchester, UK, JD Group has achieved remarkable growth through rapid global expansion, now standing as the leading global sports fashion retailer. With over 3,400 stores worldwide, we strive to inspire the emerging generation through a captivating connection to the universal culture of sport, music, and fashion.

In 2017, JD Sports launched in Australia and New Zealand and has since grown to over 70+ stores. We now operate across NSW, VIC, QLD, WA, SA & TAS, with exciting plans for continued expansion.

Our mission? To offer unparalleled service and style to all our consumers. To bring this to life, we offer access to the biggest brands, the best products and a memorable experience that sets us apart.

Working at JD Sports is a state of mind. It's an attitude and a way of challenging the norm. We don’t conform; we create our own path and are elite within our field.

We’re seeking energetic, focused, and passionate individuals to join our team.

THE ROLE

At JD Sports, we strive for operational excellence. As a Back of House Supervisor, you support the Store Manager to ensure the store’s success, playing a pivotal role in delivering great customer experiences from the stock room to the selling floor. You will work with the Store Manager to ensure there are smooth and efficient inventory management processes for your store including processing deliveries ensuring stock is floor ready, managing stock movement including deliveries both in and out of the store, and minimising stock loss.

You action all operational and administrative tasks in line with JD standards, taking direction from the store management team on prioritisation of back of house activities. You coach and train Back of House Team Members in store loss prevention, inventory management and stock movement policies and procedures.

As a Back of House Supervisor, you are responsible for, but not limited to:

• Provide direction to the Back of House team around daily priorities for stock to floor, delivery processing and replenishment activities
• Plan and manage stock deliveries
• Ensure that maximum stock availability is achieved through effective management of replenishment systems and stock loss management activities
• Ensure Back of House standards are maintained in line with company expectations
• Optimize the back of house layout for easiest stock access and placement of bestselling brands, classes, and styles
• Provide feedback to team members to encourage, improve or enhance their performance.

WHAT WE’RE LOOKING FOR

• 1-2 years of experience in a similar position within retail or an a like industry
• Experience working in a Back of House or Warehouse environment is favourable, but not essential
• Team management or supervisory experience preferred
• Maintains a positive can-do attitude
• Strong analytical and problem-solving skills
• Proficiency in Microsoft Suite, Excel, Word etc.
• Strong operational skills with a high level of attention to detail
• Thrives in a fast paced, ever-changing environment
• Openly shares knowledge with the wider team to achieve common goals
• An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills

WHAT’S IN IT FOR YOU?

• Work in a dynamic business and engage with some of the best product and biggest sports fashion brands in the market
• Training and development opportunities to kickstart, evolve and shape your career
• Opportunity to progress across all areas of the business in a wide array of roles including Retail, Support Office, and our Distribution Centre
• Access to our attractive staff discount! This can also be used for friends and family
• Access to our Employee Assistance Program & Mental Health champions
• One month paid parental leavefor full-time employees

We are passionate about connecting with driven and skilled individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

JD values diversity and inclusion and champions a culture where everyone feels, valued, included, and celebrated.

What are you waiting for? Apply today and kick start your JD Sports Journey.

Please note, be applying for this role you consent for us to complete a VEVO Check in order to verify your working rights where required.