Customer Assistant

Marks & Spencer Plc; Chesham Bois; On-site; GBP 22,000 - GBP 24,000; Full time

Job summary

A major UK retailer is seeking a Customer Assistant to join their Food section in Chesham Bois. In this frontline role, you will serve customers, maintain a clean store environment, and engage proactively to meet customer needs. Ideal candidates will possess strong communication skills and a high level of customer service, alongside an ability to work flexibly in a fast-paced retail setting. Full training on digital tools will be provided to enhance customer interactions.

Qualifications

• Resilient brand ambassador who thrives under pressure.
• Passionate about M&S Food products with a readiness to meet customer demand.
• Ability to adapt to changing retail environments and work flexibly across various store areas.

Responsibilities

• Serve customers efficiently and effectively.
• Maintain cleanliness and product availability in-store.
• Engage customers proactively to understand and meet their needs.
• Utilize digital tools to enhance customer experience.

Skills

High levels of customer service

Strong communication skills

Attention to detail

Digital capability

Job description

Work Pattern

• Monday 0600-1000
• Tuesday 0600-1000
• Saturday 0600-1000

Join M&S as a Customer Assistant in our Food section, where you\'ll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we\'re driving.

We\'re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You\'ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.

At M&S, our customers don\'t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You\'ll go above and beyond, to serve, sell, fill and help drive growth in sales.

Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Buil ds positive relationships by being a good listener
• Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.