College Support Officer

Colchester Institute Enterprises Limited; Colchester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

An educational institution in Colchester is seeking a dedicated College Support Officer to maintain student behaviour, ensuring safety and wellbeing on campus. The role involves proactive engagement with students, conflict resolution, and teamwork with safeguarding and welfare teams. Essential qualifications include SIA accreditation and a willingness to undertake First Aid and CCTV qualifications. This full-time position offers a supportive working environment focused on education and community transformation.

Qualifications

• Experience in de-escalation techniques to resolve difficult situations.
• Confidently handle challenging situations.
• Manage and liaise with stakeholders discreetly.

Responsibilities

• Promote positive student behaviour as an approachable presence.
• Work with safeguarding and welfare teams to ensure student safety.
• React to calls for assistance and manage sitautions.

Skills

De-escalation techniques

Conflict resolution

Communication skills

Education

SIA accreditation

CCTV qualification (or willingness to obtain)

Level 3 safeguarding qualification (or willingness to obtain)

First Aid qualification

Job description

Overview

Join Colchester Institute – Where Your Career Makes a Difference

At Colchester Institute, we believe in the power of education to transform lives and communities. As one of the leading providers of education and training in the region, we are proud to offer a dynamic, supportive, and forward-thinking working environment.

We are seeking a dedicated College Support Officer. Within this pivotal role in the college, you will be working in the heart of our campus and will be key in maintaining good standards of student behaviour and working collaboratively with our safeguarding and welfare team to ensure students safety and wellbeing.

Job Title: College Support Officer

Full time

About the role

• To promote positive student behaviour, by being a visible, approachable and reassuring presence on campus
• Work closely with the safeguarding and welfare team in ensuring the safety, security and wellbeing of students.
• Be proactive and confident in talking and approaching students to encourage college expectations being met.
• To react to calls for assistance, deal with any situation that may arise including conflict resolution.
• To deputise for Security Manager during periods of leave. Including attending meetings as appropriate
• Provide the security manager with both verbal and written reports on relevant matters that may escalate.
• To ensure training is up to date with current guidance.

Essential Experience

• Experienced in de-escalation techniques to resolve difficult situation
• Demonstrable experience in confidently dealing with challenging situations
• To have the ability to manage and liaise with other stakeholders, discreetly and respectfully
• Building positive communication channels
• Experience of working in the public sector or educational environment

Essential Qualifications

• SIA accredited
• CCTV qualification(or willingness to obtain)
• Level 3 safeguarding qualification (or willingness to obtain)
• Required to undertake First Aid qualification

Why join us?

At Colchester Institute, we value our staff and invest in their growth. Joining us means becoming part of a vibrant community dedicated to excellence in education and training. If you are passionate about making a difference and inspiring the next generation, we would love to hear from you.

We do not engage with recruitment or search agencies unless they have been officially contracted in line with our PSL.