Commercial Account Handler

NFP Canada Corp; Birmingham; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

An insurance services provider in Birmingham is looking for an Account Handler to support its expanding team. The ideal candidate will possess strong interpersonal skills, report writing experience, and an understanding of FCA regulations. This role involves managing client accounts, handling complaints, and ensuring compliance in all business activities. The company promotes a People First culture, offering comprehensive benefits and opportunities for hybrid work.

Benefits

Matched employer pension contributions

Life Assurance and Group Income Protection

Opportunity for hybrid working

Comprehensive Private healthcare

Generous annual leave allowance

Additional days off for wellbeing

Qualifications

• Proven experience in handling insurance accounts effectively.
• Ability to communicate with clients at varying levels of knowledge.
• Understanding of FCA regulations and compliance.

Responsibilities

• Ensure compliance with FCA regulations in all business activities.
• Secure renewal business by re-broking existing business.
• Manage client enquiries and complaints in line with company procedures.

Skills

High level interpersonal skills

Report writing experience

Planning, organisational and time management skills

Communication skills

Knowledge of Acturis

Job description

We’re hiring for an Account Handler to support our growing Insurance team!

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Account Handler to join our dynamic Insurance Services team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. As one of our Account Handlers, you’ll be right at the forefront of helping us deliver this mission by acting as vital support for our insurance team, executives and clients.

We’re looking for someone with:

• High level interpersonal skills
• Report writing experience
• Planning, organisational and time management skills
• Confidence in being able to communicate to people with various levels of knowledge - face to face, over the telephone and in writing
• Knowledge of Acturis

Using these skills, you’ll be:

• Ensuring all business activity fully complies with FCA regulation
• Actively secure renewal business by re-broking existing business
• Handling any complaints in accordance with company procedures and regulatory requirements
• Reviewing the demands and needs of clients and advise on the most appropriate insurances to meet their demands and needs
• Responding to client/insurer/third party enquiries by written or oral means

Who is NFP?

With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perk

The great benefits we offer:

Finances

It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands

Work-life balance

We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.

• Opportunity for hybrid working
• Generous annual leave allowance

Health and wellbeing

We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.

• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing

Charity and community work

At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

Social

It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.

• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging

We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple of key challenges

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.