General Manager

Urban Pubs & Bars Ltd; Greater London; On-site; GBP 38,000 - GBP 45,000; Full time

Job summary

A growing UK pub company in Greater London is seeking an experienced General Manager to lead their gastropub. Responsibilities include overseeing performance, training staff, and ensuring exceptional customer experiences. Ideal candidates will have a minimum of 2 years in a similar role, possess strong leadership and communication skills, and a passion for food and drink. Competitive salary of up to £45,000 plus bonuses, training, and progression opportunities are offered.

Benefits

Competitive salary

Comprehensive training

Employee discounts

28 days’ holiday

Free meals

Lucrative referral scheme

Cycle-to-work scheme

Qualifications

• Minimum 2 years’ experience as a General Manager.
• Deep knowledge of premium gastropub food & drink businesses.
• Strong commercial acumen and leadership skills.

Responsibilities

• Own every facet of the venue’s performance.
• Lead, train, and inspire a team for exceptional guest experiences.
• Make meaningful business decisions and own results.

Skills

Ownership

Calm under pressure

Communication skills

Customer service skills

Team mentoring

Job description

Overview

The Duke of York in Haggerston is a friendly local steeped in history. As the birth place of one of the UK's best known beers this place is a destination for craft beer lovers. We are looking for a GM who knows East London like the back of their hand and has their finger on the pulse of all that's great about this vibrant area. You should be a pillar of this community and know all that's great about this little corner of London. Whether you're an experienced GM or an AM ready for that first step into a GM role this fantastic pub could be the right move for you.

The Role

As General Manager, you will own every facet of the venue’s performance. You’ll be empowered to run the site as if it were your own business, with commercial acumen and fearless leadership. Lead, train, and inspire a team to consistently deliver exceptional guest experiences. Create a buzz of vibrant energy, warmth, and fun for guests and staff alike. You’ll also have the chance to train, develop, and progress your career as the company continues to grow.

What We’re Looking For

• Put your heart on your sleeve: take ownership, be bold, and run the business as if it’s your own
• Stay cool under pressure—calm, composed, and unflappable
• Drop the ego at the door and get things done
• Minimum 2 years’ experience as a General Manager
• Deep knowledge of premium gastropub food & drink businesses
• Experience running high volume sites is beneficial
• Strong communication and organisational skills; approachable leadership
• Superb customer and floor service skills
• Solid financials, operations, and customer-satisfaction know-how
• Entrepreneurial flair and a genuine passion for people development
• Love to train, mentor, and grow a high-performing team
• Personal License holder is a plus

What’s In It For You

• Competitive salary up to £45,000 (plus generous Bonus and Super Bonus schemes you can influence)
• Comprehensive training and ongoing development to accelerate your career
• Clear path for progression with regular openings and opportunities to step up
• Employee discounts across all our pubs, bars and restaurants
• Strategic autonomy: make meaningful decisions, own your results, be fearless
• Continuous team trips, management incentives, and socials in a warm, family-like culture
• 28 days’ holiday
• Free meals during shifts
• Employee Assistance Programme via Licence Trade Charity
• Lucrative referral scheme: earn up to £1,000 per successful referral
• Birthday day off on us
• Cycle-to-work scheme
• Enhanced maternity/paternity/adoption pay
• Workplace nursery benefit
• Length-of-service recognition rewards
• Join a reputable company who\'s growing and been recognised in the Sunday Times Top 100 Companies

If you’re bold, people-centric, and commercial with a passion for exceptional food and drink, we’d love to meet you.