Hospitality Supervisor Apprenticeship Level 3

Apprenticeship Preventx Ltd; Sheffield; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading hospitality firm in the United Kingdom is seeking a Hospitality Supervisor Apprentice to join their dynamic team. The role involves leading a team to ensure memorable guest experiences, managing daily operations, and supporting the pub's profitability. Candidates should have prior experience in a supervisory position and a passion for providing exceptional customer service. This apprenticeship offers opportunities for growth and advancement within the company, along with various employee benefits including discounts and flexible hours.

Benefits

30% off at all pubs and restaurants

Meal deal at £4.50 during shifts

Flexible and part-time hours

Access to well-being support

Opportunities for career progression

Qualifications

• Previous experience in a Supervisor or Team Leader role is necessary.
• Ability to lead and motivate a team effectively.
• Strong customer service skills with a focus on creating memorable experiences.

Responsibilities

• Lead and motivate the pub team to deliver exceptional customer service.
• Manage the pub's operations during shifts, including opening and closing.
• Ensure the pub runs efficiently in the absence of senior management.

Skills

Leadership

Customer service

Initiative

Teamwork

Job description

Hospitality Supervisor Apprenticeship Level 3

We're on the lookout for a Supervisor to join our team! Are you passionate about creating memorable experiences and driving engagement? We're looking for a Supervisor who will play a key role in functions and promotions, ensuring every event runs smoothly and every campaign shines!

At Marston's, you will be working towards your Hospitality Academy Supervisor Apprenticeship Level 3 qualification over the course of 15 months.

Right at the heart of the pub - creating moments of joy. You'll be there supporting the team to deliver the everyday moments and those stand‑out occasions. You'll thrive from an environment that is busy, varied, fast paced but most importantly – fun!

As Supervisor you'll: Have a natural talent for leading and motivating others, you'll share moments of joy with our team and guests. You and the pub team will pride yourselves on delivering an experience that gets our guests coming back for more.

• Have previous experience in a similar Supervisor or Team Leader role
• Work with wider pub management team to ensure the business runs efficiently and profitably
• Opening and closing, stocking, and cashing up
• Be a role model for customer service
• Ability to think on the spot and use your initiative
• Accountable for the smooth running of shifts and for managing all aspects of the pub when the wider management team is away

What comes next is up to you: If you have the determination to drive your development, we'll support you to progress into an Assistant Manager role and beyond!

What you get from us: You'll be joining an award‑winning local pub company that puts people first, lives by people‑led values, and offers real opportunities to advance your career – with genuine benefits that include:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well‑being support

Come as you are. Personality counts for more than anything else here. We'll accept you and celebrate you for being you. We can't wait to see what we can make happen together. Marston's could be the making of you.

Marston's. Where people make pubs.

Marston's offer ongoing training and support and actively encourage their employees to progress.

About the Training

Marston's Academy Hospitality Supervisor Apprenticeship L3 including Functional Skills in maths and English.

About the Employer

We've been running pubs and brewing beer in one form or another for more than 185 years - a heritage that we're incredibly proud of! Today we operate more than 1,400 pubs, bars and hotels.