Field Care Supervisor

Caremark Limited; Horsham; On-site; GBP 30,000 - GBP 37,000; Full time

Job summary

A reputable home care provider in England is seeking a Field Care Supervisor to oversee high-quality care delivery in Horsham and Pulborough. The ideal candidate will have at least 2 years of experience in a care setting and a Level 3 Health & Social Care qualification. You will conduct care reviews, mentor staff, and ensure compliance with CQC standards. Full-time hours are based on a two-week rota, with additional on-call responsibilities for emergencies.

Qualifications

• 2+ years of experience in a care setting, preferably home care.
• Full UK driving licence required.
• Knowledge of CQC standards and safeguarding protocols.

Responsibilities

• Conduct care reviews, needs assessments, and risk assessments.
• Mentor Care Assistants and supervise care delivery.
• Coordinate with office staff and monitor service quality.

Skills

Leadership

Communication

Risk Assessments

Compliance

Education

Level 3 Health & Social Care qualification

Tools

Microsoft Office

Access/People Planner

Job description

Field Care Supervisor

As aField Care Supervisor at Caremark Pulborough and Horshamyou will play a key frontline leadership role, ensuring that high‑quality, person‑centred care is consistently delivered to customers. You will carry outcare reviews, needs assessments, and risk assessments, creating tailored care plans that reflect each individual’s preferences and support requirements.

Our Field Care Supervisors spend most of their timeout in the field, observing care delivery, mentoring Care Assistants, and ensuring services remain safe, compliant, and aligned with Caremark’s standards. You will also act as the go‑to support for carers, solving problems, maintaining documentation, and responding to emergencies or urgent situations when needed.

This role also involves coordinating with office staff, monitoring service quality, and ensuring all care provided meets regulatory expectations, including CQC standards and safeguarding protocols. Ultimately, Field Care Supervisors support both customers and care teams, helping maintain exceptional care across Pulborough and Horsham

Working Hours

This role operates on a two-week rota.

• Week 1: 06:00–14:00 Monday to Friday, weekend off.

• Week 2: 14:00–22:00 on Monday, Wednesday and Thursday, with on-call cover on Saturday and Sunday from 06:00–22:00 for emergency calls, urgent visits and routine FCS duties.

• Full-time 40 hours per week.

You may occasionally be asked to provide weekday on-call cover (17:00–22:00) during staff sickness or annual leave.

About the role

Our Expectations of You

We’re looking for someone who is values-driven, an excellent communicator, highly motivated, and well-organised, with strong leadership skills and a genuine passion for delivering high-quality, efficient care.

• At least 2 years’ experience in a care setting (home care preferred)

• Minimum of Level 3 Health & Social Care qualification

• A full UK driving licence

• Participate in the out-of-hours on-call rota to respond to emergencies and ensure service continuity

• Strong written and verbal communication skills

• Compassionate and calm under pressure

• Confident using Microsoft Office, care planning and other systems (Access/People Planner)

• Knowledge of CQC standards and regulatory compliance

• Knowledge of safeguarding protocols and incident reporting procedures.

About the company

Caremark provides high-quality home care in Horsham and Pulborough, including dementia care, live-in care, and respite care.

Required Criteria

• Excellent written and verbal communication

Desired Criteria

• NVQ Level 3 in Health & Social Care

Skills you'll need

• Compliance
• Risk Assessments