Field Care Supervisor

Mash Group; Maidstone; On-site; GBP 28,000; Full time

Job summary

A caregiving organization in Maidstone seeks a Field Care Supervisor to enhance service delivery for clients and Care Professionals. This weekday-based role offers a genuine work-life balance without constant long hours or unpaid on-call weekends. Responsibilities include conducting care consultations, overseeing staff, and maintaining care standards. Applicants should have a Level 3 qualification in Health and Social Care, be experienced, and possess excellent communication skills. Join a supportive leadership team focused on quality care.

Benefits

Quarterly performance bonus up to 10%

Excellent healthcare cashback scheme

Paid overtime and on-call payments

Supportive leadership team

Qualifications

• Experience delivering a wide range of personal care services.
• Strong understanding of care legislation and regulations.
• Confident using care management technology and training others.
• Full driving licence and access to a vehicle.

Responsibilities

• Supporting care consultations, service reviews and care planning.
• Conducting staff supervisions and client quality assurance visits.
• Creating, auditing and updating care plans, including digital systems.
• Maintaining accurate records using care management software.
• Carrying out client and Care Professional introductions.
• Building strong relationships with clients, families and professionals.
• Supporting and mentoring Care Professionals.
• Working closely with the Client Experience team.
• Ensuring compliance with equality, diversity and safeguarding standards.

Skills

Supervisory experience

Excellent communication skills

Relationship-building skills

Organised

Flexible

Reliable

Calm under pressure

Adaptable

Customer-focused

Passion for person-centred care

Education

Level 3 qualification in Health and Social Care

Tools

Care management software

Microsoft Office

Google Suite

Job description

Overview

We are recruiting a Field Care Supervisor to join our growing leadership team following an internal promotion. This is a brand-new role within the business, working alongside two existing Field Care Supervisors, our Care Manager and Head of Care to support high-quality service delivery for clients and Care Professionals. Unlike many roles in the sector, this position is largely weekday-based, offering genuine work-life balance. We believe in treating our team well — no constant 70-hour weeks or unpaid weekend on-call — but in return we value flexibility, reliability and stepping up when the business truly needs you. A grown-up, mutual relationship.

What’s in it for you?

• Salary around £28,000 basic
• Quarterly team performance bonus of up to 10% of salary
• Excellent healthcare cashback scheme (including dental, optical, physio, private GP and counselling)
• Paid overtime and on-call payments on top
• Supportive leadership team and realistic expectations
• A chance to shape a newly created role

The Role

You\'ll play a key part in maintaining exceptional care standards across the service by supporting clients, families and Care Professionals.

Responsibilities include:

• Supporting care consultations, service reviews and care planning
• Conducting staff supervisions and client quality assurance visits
• Creating, auditing and updating care plans, including digital systems
• Maintaining accurate records using care management software
• Carrying out client and Care Professional introductions
• Building strong relationships with clients, families and professionals
• Supporting and mentoring Care Professionals
• Working closely with the Client Experience team
• Keeping in regular contact with clients and carers
• Participating in on-call duties when required
• Ensuring compliance with equality, diversity and safeguarding standards
• Carrying out any other duties required to support the business

About You

You will be an experienced care professional ready to take the next step into a field-based leadership role.

Essential criteria:

• Level 3 qualification in Health and Social Care (or equivalent)
• Experience delivering a wide range of personal care services
• Supervisory experience including MAR charts or eMAR systems
• Strong understanding of care legislation and regulations
• Passion for high-quality, person-centred care
• Confident using care management technology and training others
• Excellent communication and relationship-building skills
• Strong IT skills (Microsoft Office or Google Suite)
• Full driving licence and access to a vehicle
• Organised, flexible and reliable

What We\'re Looking For

• Calm under pressure
• Quality-driven
• Adaptable
• Customer-focused
• A strong communicator
• Collaborative and supportive
• Keen to learn and develop
• Aligned with values-led care

Safeguarding

This role is subject to appropriate background checks. We are committed to safeguarding and promoting the welfare of adults and expect all team members to share this commitment.

If you are an experienced care professional looking for a realistic, supportive leadership role with genuine balance and progression, we would love to hear from you.

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