Senior Claims Lead - Complex Claims & Strategy

NHBC Accepts inc.; Greater London, Milton Keynes; Hybrid; GBP 40,000 - GBP 45,000; Full time

Job summary

A leading property insurer in the UK is looking for a Lead Claims Handler to manage larger and complex claims effectively. You will be the main point of contact for customers, ensuring their needs are met throughout the claims process. The ideal candidate has substantial claims handling experience and excellent communication skills. This full-time role comes with a competitive salary, flexible working arrangements, and a comprehensive benefits package, including annual leave and pension enhancements.

Benefits

27 days annual leave plus bank holidays

Enhanced pension scheme (up to 10.5%)

Life assurance

Subsidised private medical insurance

Employee discounts platform

Two days volunteer leave

Enhanced parental leave and pay

Qualifications

• Proven experience in claims handling.
• Demonstrated administrative and project management skills.
• Understanding of legal and regulatory frameworks.

Responsibilities

• Manage complex claims progress and customer communication.
• Contribute to claims strategy for large cases.
• Ensure compliance with FCA and Consumer Duty requirements.

Skills

Claims handling experience

Administrative skills

Project management skills

Legal and regulatory understanding

Communication skills

Negotiation skills

Problem-solving skills

Coaching and mentoring

Integrity

Job description

A leading property insurer in the UK is looking for a Lead Claims Handler to manage larger and complex claims effectively. You will be the main point of contact for customers, ensuring their needs are met throughout the claims process. The ideal candidate has substantial claims handling experience and excellent communication skills. This full-time role comes with a competitive salary, flexible working arrangements, and a comprehensive benefits package, including annual leave and pension enhancements.