Guest Experience Host — London Front Desk at Leading Bank

Portico Corporate Reception Management Ltd; Greater London; On-site; GBP 33,000; Full time

Job summary

A leading corporate reception management company is looking for a Welcome Host to enhance visitor experience at the London offices of a prestigious international bank. This role involves managing front of house duties, engaging with clients, and providing exceptional service. The successful candidate will be proactive, detail-oriented, and have a strong background in customer service. The position offers a competitive salary, excellent holiday allowance, and various benefits including pension contributions and access to training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Qualifications

• Previous experience in a customer service or front of house role is essential.
• Highly motivated individual who can take the initiative, especially under pressure.
• Keen eye for detail and excellent coordination skills.

Responsibilities

• Ensure positive visitor experience and service excellence.
• Answer queries in person, over the phone, or via email.
• Manage multiple tasks effectively and engage with clients and employees.

Skills

Customer service experience

Excellent communication

Organizational skills

Proactive and positive attitude

Job description

A leading corporate reception management company is looking for a Welcome Host to enhance visitor experience at the London offices of a prestigious international bank. This role involves managing front of house duties, engaging with clients, and providing exceptional service. The successful candidate will be proactive, detail-oriented, and have a strong background in customer service. The position offers a competitive salary, excellent holiday allowance, and various benefits including pension contributions and access to training opportunities.