Store Floor Lead — Beauty Experience Builder

Deciem | the Abnormal Beauty Company; Greater London; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading beauty retailer in London is seeking a Keyholder for their Covent Garden Store. In this full-time role, you will supervise the team, ensure exceptional customer service, and manage store operations in the absence of management. Ideal candidates have leadership experience in the beauty or fashion industry, excellent multitasking abilities, and effective communication skills. Benefits include generous vacation days, parental leave, and professional development opportunities.

Benefits

Generous vacation and personal days

Paid time off for new parents

Access to Employee Assistance Program

Development grants and LinkedIn Learning membership

Generous discount on DECIEM products

Qualifications

• Experience in beauty, fashion, and leadership roles is an asset.
• Comfortable with providing constructive feedback and coaching.
• Desire to thrive in results and work in a team environment.

Responsibilities

• Greet all customers with enthusiasm and professionalism.
• Lead by example and ensure quality standards are met.
• Adhere to DECIEM's customer service experience.
• Assist in onboarding and training of new employees.
• Manage customer feedback and queries.

Skills

Customer service expertise

Leadership

Time management

Communication skills

Ability to multi-task

Job description

A leading beauty retailer in London is seeking a Keyholder for their Covent Garden Store. In this full-time role, you will supervise the team, ensure exceptional customer service, and manage store operations in the absence of management. Ideal candidates have leadership experience in the beauty or fashion industry, excellent multitasking abilities, and effective communication skills. Benefits include generous vacation days, parental leave, and professional development opportunities.