Parts Advisor IPS

Chassis Cab Ltd; Ipswich; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A family-run business in Ipswich is looking for an experienced Parts Advisor to join their team. The ideal candidate will be enthusiastic about delivering excellent customer service and capable of advising customers on their parts requirements. This role offers a stable work environment, competitive pay rates, and opportunities for ongoing training. Candidates with HGV or trailer industry knowledge will have an advantage, but it's not essential. Full training will be provided.

Benefits

Excellent pay rates

Fully funded training

Life assurance x 2 salary scheme

22 days holidays plus bank holidays

Qualifications

• Maintain a professional and helpful attitude at all times.
• Be passionate about delivering excellent customer service.
• Have excellent communication skills.

Responsibilities

• Advise customers of their parts requirements.
• Take orders over the telephone, email, and sales front counter.
• Prepare orders for customers and workshop.

Skills

Customer service

Communication skills

Computer literacy

Job description

Chassis Cab is a family run business that holds the award winning DAF Truck franchise for East Anglia.

Chassis Cab aims to provide our customers with a first class, reliable service, which reflects our standing as market leader as a main dealer for the supply of DAF Truck and in the provision of a second to none after sales.

We are looking to recruit an experienced Parts Advisor at our depot in Ipswich. The ideal candidate will be enthusiastic and passionate who will be a great addition to our team.

Your key responsibilities:

• Effectively advise customers of their parts requirements either using skill and knowledge or computer programs
• Take orders over the telephone, email and sales front counter
• Prepare orders for the customers and workshop
• Place orders with suppliers and to update the customer/workshop of any news on the parts
• Advise and supply parts over the phone, sales counter and to workshop technicians
• Stock Control
• To maintain marketing display areas by keeping them up to date with the latest product range.

Qualifications and experience required:

• You will maintain a professional and helpful attitude at all times
• You will be computer literate
• You be passionate about delivering excellent customer service
• You will have excellent communication skills
• Driving licence is required

HGV and/or Trailer Industry knowledge & Experience will be advantageous but not essential. Market leading manufacturer training will be provided.

Hours of work:

Monday to Friday 40 hours per week - 08:00 to 17:00

Saturdays (8am – 12noon) on a rota basis

Nightshift holiday cover on a rota basis

FLT licence would be advantageous

Salary and Benefits:

• Working for a family run business backed up by DAF Trucks gives you stability, great pay rates, excellent continued training and future progression.
• Excellent rates of pay and overtime availability
• Fully funded training
• Life assurance x 2 salary scheme
• 22 days holidays plus bank holidays - Holiday allowance rising with length of service
• Auto enrolment pension with contributory payments up to 5%