CX AI Strategist & Automation Engineer

Applied Intuition Inc.; Greater London; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading digital experience platform is seeking a CX AI Strategist in Greater London to integrate AI solutions into customer experience operations. This hands-on role focuses on automating workflows and delivering measurable outcomes. Ideal candidates have at least five years of experience in strategic process improvement, a strong grasp of AI technologies, and collaboration skills. This position offers competitive benefits and opportunities for career growth.

Benefits

Stock options

Comprehensive healthcare package

Paid time off

Annual education budget

Wellbeing stipend

Communication stipend

Office equipment stipend

Qualifications

• 5+ years of experience in operations or strategic process improvement.
• Strong familiarity with SaaS platforms and ability to integrate.
• Experience launching AI-powered tools that deliver business value.
• Hands-on capability to build and maintain workflow automations.

Responsibilities

• Identify and prioritize AI-driven opportunities across Customer Experience.
• Design and build AI-powered tools to automate tasks.
• Develop and deploy workflow automations using APIs.
• Foster a culture of responsible innovation within teams.

Skills

Operations

Internal consulting

Strategic process improvement

Collaboration

Technical fluency

Tools

SaaS tools

APIs

Low-code platforms

Automation frameworks

Job description

A leading digital experience platform is seeking a CX AI Strategist in Greater London to integrate AI solutions into customer experience operations. This hands-on role focuses on automating workflows and delivering measurable outcomes. Ideal candidates have at least five years of experience in strategic process improvement, a strong grasp of AI technologies, and collaboration skills. This position offers competitive benefits and opportunities for career growth.